"It is important to listen, learn, ask more questions and be willing to admit it when you are wrong. We don't recall Apple joining the conversation about the environment, either via key conferences or the blogosphere or via reporter meetings."
While Steve Jobs wrote this open letter to everyone on Earth, they are not communicating with people via homing pigeon, telegram, or bicycle courier.
"In fact, we believe Apple employees are not allowed to blog, as far as we can tell. If you want to make 'big claims,' you should be willing to tell 'big stories' in an open environment and let others critique your efforts. Don't skip this step and go right to ads that may not even be truthful."
I am as high as a kite.
"We have repeatedly said we want to be the greenest technology company on the planet. This is our aspiration. It really motivates us inside Dell to chase this goal. It's very different than saying "we have the greenest laptops," which Apple has said. Apple hasn't stated any goals, just made claims, which as far as we can tell, are not accurate."
Don't look at this page. There are no goals on that page. Don't. Stop it! You're clicking! Why are you clicking?
"Our Latitude E-series makes energy efficiency, the use of BFR/PVC-free components and the elimination of mercury a priority. They were designed and built with the environment and easy accessibility in mind, arguably more so than the Macbook. In our view, our work is far from over, but we're encouraged by the progress we are making."
We're not actually removing BFR and PVC from our products by the end of 2009, like we promised.
"We are highly focused on tangible actions, not rhetoric. It was in one of our regular sustainability meetings that Michael challenged us to offer free recycling worldwide for consumers. A big goal and we did it. We hope Apple does the same someday."
Oh, wait. (See update below.)
"We challenged ourselves in 2007 to meet a carbon-neutral goal for our operations in 2008 and we did it in August, about five months ahead of schedule. We hope Apple decides to do the same."
We don't actually know if this is true, but it sure sounds good.
"We challenged ourselves to see how much packaging we could reduce and this led to our recent announcement that we'll eliminate 20 million pounds of laptop and desktop shipping materials. Again, same point."
I have not seen a new MacBook box, and I don't plan to. I CAN'T HEAR YOU LALALALALA.
"It's why we ask our primary suppliers to disclose GHG emissions data during quarterly business reviews. It's why we have green teams at Dell inside our company continually telling us how we can improve our lighting or flooring or any other aspect of our facilities. And it's why our engineers remain highly focused on ensuring our product line becomes increasingly green across the board. It's become a point of pride for our employees to reach and exceed each goal."
As long as it's a bullet in a PowerPoint, I'm told our people love to make it happen.
"We wish Apple would be more bold in making a difference rather than making ads. If they do both, then fantastic, run all the ads you want. But don't forget what this is all about. And, remember, we're just getting started."
Run all the ads you want, Apple.
(With apologies for the length, and to John Gruber.)
Update: Commenters have pointed out that the program I linked to is only available in the contiguous 48 United States. I didn't mean to mislead: Apple operates recycling programs in the continental US and Canada, Europe, Taiwan, and Japan. According to Apple, they operate or participate in recycling programs in regions where more than 95% of their products are sold. Thanks, Adam!