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DTV call center successfully handles influx of confused callers

Darren Murph

Given that the expectation was for hordes of confused TV viewers to phone in over the past two days in order to ask why their local OTA station was suddenly unavailable, it's no shock to see a big deal made of successfully managing through it. For those unaware, 421 stations decided to go ahead with their originally planned DTV transition date of February 17th, and we're told that over 28,000 perplexed Americans dialed 1-888-CALL-FCC on Tuesday for assistance in getting their sets working. The call center was setup to handle around 100,000 calls on the day that US broadcasters were previously scheduled to go from analog to digital, but obviously, far fewer people either a) cared or b) needed help. See, that wasn't so bad, was it?

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