We discussed it at the end of Episode 111 of X3F
yesterday, but we continue to hear from folks that Microsoft's repair support isn't offering "coffins" to return busted consoles
. Just to retread this issue, Microsoft confirmed to us a couple weeks ago that postage-paid boxes should be offered in "all scenarios, regardless of the repair
." Furthermore, "this policy is global, not region-specific."
To help those out who continue to have issues with this explicitly stated service, we've contacted Microsoft PR to ask what recourse customers have who are not being offered coffins. We will update as soon as we receive a response. We've placed the policy after the break for reference.