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Microsoft ends Xbox 360 RROD "coffin" program, still paying for shipping

Nilay Patel

Getting an Xbox 360 RROD was never any fun, but at least getting it fixed was easy, since a quick phone call would get you a pre-paid "coffin" in which to send the broken console back for repairs. Not anymore -- although Redmond will still pay for return shipping, the company's beancounters have decided to axe the expense of sending custom packaging out to people who need repairs, meaning anyone who gets an RROD will need to pack things themselves. Not the end of the world, but we share Joystiq's take: just send it however you can, since MS is fixing it anyway, and then save the return carton in case something else goes wrong -- knowing the 360, it very well might.

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