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Visual Voicemail hosed after an upgrade? Here's the likely solution

Mel Martin
06.21.09
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This happened to me last time I upgraded from my original iPhone to the 3G. I went to check messages, and instead of seeing the list of people who called, the phone simply dialed the voicemail number. The solution this time is the same as last time.

Go to the AT&T web site, log in, and under Phone, Device Support you'll see an option to 'Reset Voicemail Password.' Go ahead and do that, and AT&T will send you a text message with a temporary password. Go to your iPhone, set up Visual Voicemail again as if your phone was new, and put your old password back in.

It seems like AT&T could handle all this automatically, and it clearly works for some, but a quick check of friends who upgraded found quite a few with the problem. All this logging in and re-setting passwords is not the most elegant solution, but apparently it is the only solution.

Hope this helps some of you.

In this article: ATT, iPhone, visual voicemail
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