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Taiwan 'orders' Dell to honor $15 monitor mishap (updated)


It's not exactly all that uncommon for Dell to misprice an item on its website and, if you're lucky, it might even honor it. But it looks like the stakes have just been raised considerably in Taiwan, where the company recently listed a 19-inch monitor for NT$500 (or about $15US) and promptly received more than 26,000 orders for close to 140,000 of the monitors. Now, ordinarily, Dell would simply send out a polite email explaining their mistake and call it a day, but Taiwanese regulators have now stepped in and ordered suggested that Dell honors the misprice after receiving a couple of hundred complaints. For its part, Dell simply says that it plans to "compensate the buyers for the mistake," although it's not clear if that means it'll actually be sending out the monitors -- which, incidentally, would add up to more than $20 million at their full list price.

Update: Engadget Chinese tells us that the Taiwanese government has suggested to Dell that it compensates consumers fairly and will assist in legal action against Dell if they don't. Also, the $15 price applies only to the first monitor purchased with discounts applied to subsequent units for those who made multiple-monitor purchases.

Update 2: Dell has agreed to issue a NT$1000 (about $30) coupon for every monitor purchased including those made through multiple purchase orders. That sound more than reasonable to us.

[Via The Raw Feed]

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