Players will be seeing the arena points they had left after season 7 ended be reimbursed in the near (if not immediate) future. Yesterday players logged on after maintenance to discover their points had been wiped, and that season 8 had not yet begun. Arena points are only wiped at the beginning of a season, not before and not during the transition between seasons.
Crygil's full statement on the reimbursement is as follows:
Rumors place season 8 beginning next week, although there has been no official announcement. Arena season 8 will begin with the release of patch 3.3.2 -- of which we recently discovered translated Korean patch notes.Arena points were wiped during the recent maintenance following the end of the arena season on January 19th. We initially intended to launch the next arena season this week, but it was delayed due to the minor content patch that needs to coincide with the beginning of the season having some last minute issues to resolve.
Due to the delay in the arena season we are in the process of reimbursing arena points to all eligible participants. Characters will be returned to the amount they had on Tuesday, January 26th. All arena points will then be wiped when season 8 begins. We apologize for the confusion this caused and appreciate your understanding