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Microsoft aware of Xbox Live profile 'Error 801540B7,' working on fix


We've received complaints about Xbox Live profile errors over the last week. Subscribers are prevented from downloading their profiles off Live, locking them out of the online network and purchased content. The code we've been tipped on the most is error "801540B7," but we've also seen a similar issue with "80070571," both relating to Live profiles.

We contacted Microsoft to find out if there was a common cause that we could report on and help prevent. We've only heard about these problems since the new Xbox Live dashboard became available earlier this month.

"We have recently identified an Xbox Live profile data error that results in Error Code '801540B7' for a small number of Xbox Live members. The error instructs users to attempt to re-download their Xbox Live profile and directs them to customer service support for further assistance," a Microsoft spokesperson told Joystiq. "We apologize for the inconvenience this has caused to our loyal Xbox Live members and are working to resolve the issue as soon as possible."

If you've experienced error "801540B7," or a similar profile error, contact us and describe exactly what happened when the error occurred.

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