Recently, some of these players were surprised to find their accounts temporarily suspended. Normally, we do not contact gaming companies because of bans, but there was some confusion in the community regarding a section in the rules of conduct that states: "You may not engage in any conduct or practice that results in an Account containing items, objects, currency, character attributes, rank, or status that are inappropriate for the level or rank of the character contained in the Account, i.e., 'item loading.'" Community Manager Stephen Reid pointed us to a forum post he created after we contacted him, in which he comments about the suspended accounts:
It's important to remember that our Terms of Service team is extremely careful and thorough in their investigation of any potential exploit or unusual activity in-game. Working closely with the development team and using extensive metrics based on player activity, they are able to determine what is normal player activity, what is unusual and what is exploiting. Our goal is always to ensure a fair game experience for all players while also protecting the rights of individuals, and if people are disrupting the play experience for others action will be taken.In the post, Reid clarifies that only accounts suspected of gold farming were actually banned. Only a small number of accounts were temporarily suspended for the Ilum exploit, and also any action taken against an account may be appealed.
