Common Diablo 3 installation problems and how to fix them
As Diablo 3 installers start running today (even though you can install the game, you can't play until midnight PST), a host of issues have cropped up. Most of these can be solved by commonsense troubleshooting techniques, but some others are a bit more evil.
We'll keep this post updated throughout the next couple of days with the latest problems and info on how to fix them. We'll also include non-Blizzard sources when appropriate (but in general, Blizzard is pretty on top of all these).
For more information on basic troubleshooting of the installation, check out Blizzard's thread with tips on what you can do with your computer to fix most issues.
Update: ATI has released a Catalyst 12.4a driver hotfix for the affected cards.
Please check this link for more information:
http://support.amd.com/us/kbarticles/Pages/AMDCatalyst124ahotfix.aspx
When restarting the downloader, make sure to select the same download folder that you did before. It should have the Diablo 3 installer file inside it. Allow the downloader to completely finish. It will launch the installer on its own when it is done.
You may be able to fix this by running the downloader and pointing it to the same saved location so that it may scan and download any missing files.
If the problem persists, let us know.
1. Obtain the new Diablo III digital downloader using the links below
2. Point the download save at the same directory as before
The folder in question is your main game data folder. If you have the game downloaded to D:\Games\Diablo-III-8370-enGB-Installer, please point the download to D:\Games\. Do not use the automatically generated folder containing the installation files (i.e. do not use the directory D:\Games\Diablo-III-8370-enGB-Installer as this is the one created by the downloader).
3. If you chose the correct directory only around 65MB will need to be downloaded to fix your install, otherwise you'll re-download the entire ~7.6GB
New EU English Installer
New EU English Installer (Mac)
New German Installer
New German Installer (Mac)
For more information or help with the installation, check out the Diablo III Pre-Sale Downloader Walkthrough or use the search on the Battle.net support site.
Whether you repair your previous install or download the entire game again, it's necessary to use this new downloader to install and play the game when it launches.
To check, open Control Panel > Administrative Tools > Services and scroll down to the Secondary Logon service. Right click it and select properties. Make sure the Startup Type is NOT set to Disabled. Any other setting is ok.
This service being disabled may also cause the system to appear to hang during the "Updating Setup Files" portion when run.
• Mumble
• XFire
• EVGA Precision
• Airfoil by Rogue Amoeba
• MSI Afterburner
• Dxtory
• RadeonPro
• Taksi
In some cases, simply updating the program can resolve the issue, but if it continues, we suggest not running these programs at all while launching Diablo III. In almost all cases it has to do with an overlay that the 3rd party programs use that causes the crash.
C:\Program Files\Diablo III Beta
or if you installed to another location, make sure the game folder is deleted.
As has been mentioned, launching the Diablo 3 downloader and directing it to the same folder as before will allow it to download the installer files again. Please make sure to leave the downloader alone as it works. When it has finished downloading the files to completion, it will launch the installer on its own. Closing it early can cause this issue to reoccur.
Your installation folder should not have any files with the .Part extension. If it does, it indicates the downloader was closed prematurely. Restart the downloader in this case, selecting the same location the "Diablo-III-8370-enUS-Installer" folder is in, and it will check the existing files and download what's missing. It's important to let the downloader finish on it's own. It will start the "Diablo III Setup.exe" file when it's done. It can take a while so please be patient.
Evil has returned! 1.2 million WoW players are getting Diablo III for free thanks to the Annual Pass. You can get prepared for the evil with WoW Insider's launch coverage. From the lore of Diablo, to the important blue posts and the basics of Diablo gameplay, we'll get you on the inside track for the return of evil.