Latest in Apple

Image credit:

Apple adds support options for iBookstore publishers

Share
Tweet
Share

Sponsored Links

In very welcome news to iBookstore publishers, Apple has recently added some support options to make it easier to get answers about pesky issues that might be delaying the sale of the next Great American Novel.

In a letter to iBookstore publishers last week, Apple outlined four different support options. First, the Book Forum is part of the Apple Support Communities and a great way to search for answers to questions that others may have already asked. There's also an FAQ for iTunes Connect (requires iTunes Connect account to log in), the tool that's used to submit books to the store.

For additional assistance with iTunes Connect issues, an existing Contact Us module leads publishers through a guided set of questions to provide an FAQ answer. Should that not provide an answer, there's now a toll-free (U.S. and Canada) number available to speak directly to an iBookstore Publisher Support advisor.

Apple recommends that publishers have information on hand before requesting support by email or phone, including the Apple ID, ISBN, or vendor ID and title, the transfer log for iTunes Producer delivery failures, and the device, browser, version number, and operating system for technical issues in the iBookstore or on iTunes Connect.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
Tweet
Share

Popular on Engadget

Sony's first 5G phone may be a souped-up Xperia 1

Sony's first 5G phone may be a souped-up Xperia 1

View
'Baldur's Gate 3' comes to Steam in 2020 as an Early Access game

'Baldur's Gate 3' comes to Steam in 2020 as an Early Access game

View
Lyft buys a startup that runs ads on top of ridesharing cars

Lyft buys a startup that runs ads on top of ridesharing cars

View
'Game of Thrones' duo will co-produce a Netflix series with Sandra Oh

'Game of Thrones' duo will co-produce a Netflix series with Sandra Oh

View
Flat Earth advocate dies after homemade rocket crashes

Flat Earth advocate dies after homemade rocket crashes

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr