Bank of America brings live teller video chat to ATMs

Bank of America brings live teller chat to ATMs

If you're having trouble splitting those ATM deposits into both your savings and offshore accounts, Bank of America is there to help -- literally. Its new ATMs with Teller Assist add real-time video chat, letting you speak directly to an agent for more complex transactions. Starting this month in Boston, you'll be able to cash a check for the exact amount (including change) and select precise bill denominations for withdrawals, with functions like deposit splitting, cash back with deposit and credit card / loan payments rolling out later. The Teller Assist ATMs will run from 7 AM to 10 PM and hit locations across the rest of the US "throughout 2013." Beleaguered shift workers (or white collar criminals) can see more in the PR after the break.

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Bank of America Adds Human Touch to New ATMs

New ATM with Teller Assist® Makes Interactions Easier for Customers

Thursday, April 4, 2013 9:30 am EDT -- Bank of America today announced the launch of its newest banking innovation, ATM with Teller Assist. This next-generation banking offering combines the technology and convenience of an ATM with the human touch of a teller.

The new technology gives customers access to a range of services during extended hours to address their daily banking needs, and provides them with convenience, control and flexibility over how, when and where they bank. Using the new ATMs, customers can speak with a Bank of America teller via real-time video and receive the same quality of personal assistance they would if they walked up to a banking center counter.

ATM with Teller Assist, which will offer bilingual support in both English and Spanish, offers customers many of the services a traditional banking center teller would, including the ability to:

Cash checks for the exact amount, including receiving change.
Receive cash withdrawals in a variety of denominations ($1, $5, $20 and $100).
Deposit checks with cash back (future functionality).
Split a deposit into two or more accounts (future functionality).
Make loan or credit card payments (future functionality).

"We know that customers want to bank on their schedule – not ours – so we are constantly looking at how to deliver more convenient banking options to them," said Katy Knox, Retail Banking and Distribution executive at Bank of America. "This technology gives customers easy, convenient access to ATM banking services with the added option of having a personal interaction and the support of a teller available at the push of a button."

ATMs with Teller Assist will be installed in banking center, drive-up, and remote locations and teller-assisted transactions will be accessible during extended hours: 7 a.m. – 10 p.m. local time on weekdays and 8 a.m. – 5 p.m. local time on Saturdays and Sundays, excluding holidays. Consumers also have the option to make a transaction as they would with any standard ATM 24/7.

Initially available in April at a Bank of America banking center in Boston, ATMs with Teller Assist will continue to roll out to banking centers in select U.S. markets throughout 2013.

"Many Bank of America customers appreciate the self-service option of the ATM, but may require more personal help or have a question for a teller," said Shelley Waite, ATM channel executive at Bank of America. "The ATM with Teller Assist is the best of both worlds and is the latest way Bank of America is meeting customers' needs in a way that works best for them."

Banking center tellers will still be available for customers who choose to conduct their banking transactions in person.