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UK carriers will be forced to let customers ditch mobile contracts if they raise prices

James Trew, @itstrew
October 23, 2013
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No one likes a price hike, especially mid-contract. Neither does UK regulator Ofcom it seems, which is setting out new policy clarification for mobile, broadband and landline suppliers. The guidance is to prevent different "interpretations" of existing policy, and will ensure customers can leave their contracts -- without penalty -- if prices are raised during a their contract. No one can argue that's not good for consumers, but it won't come into place for three months, and only applies to contracts taken out after that. It also doesn't apply to other general changes in terms and conditions, or when price goes up due to other factors (exceeding a data bundle etc). Still, come the new year, signing on that dotted line should give folk in the UK a little less anxiety.

In this article: contract, ofcom, prices, regulator, uk
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