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Good Old Games now offers money back guarantee for games you can't run

Sean Buckley, @seaniccus
December 9, 2013
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For all the convenience digital games sales have brought us, they've come at the cost of the return policy. Buy a downloadable title you don't like? Tough noogies, kid - no take-backs. Well, unless you bought from Good Old Games. To help stem customer concern that a given title might not run on their computer, GOG has implemented a new money back guarantee that promises a full refund for any unplayable game. The caveat, of course, is you have to try: the team's support group pledges to do everything in its power to get its catalog's game running on your computer. If it can't, you get your cash back. Easy.

Perhaps more notable, is the 14-day return policy it's attaching to any PC game the user hasn't downloaded. Sure, two weeks of leeway is kind of a standard, but for digital distribution services it's also a little unprecedented. Steam only offers refunds on pre-orders, and only if the request is processed before the game is released. Origin's policy is a little more forgiving, and gives gamers 24 hours (after a game is first launched) to let buyers remorse set in, or up to a week if the game is unplayed. Comparatively, 14 days almost seems generous. It's not a groundbreaking reform of digital purchase refunds, but at least it's a start - check out the company's announcement video after the break.

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