Apple has emailed a note to Apple Store and AppleCare employees as well as authorized resellers stating that a small number of third-generation Apple TVs have an issue with Wi-Fi and are eligible for replacement free of charge up to two years after the device was purchased.
Information supplied to the 9to5Mac website mentions that the affected Apple TV products "might experience one of these Wi-Fi related connectivity issues: Cannot locate network, Unable to join network, Dropped or intermittent connection." Serial numbers must be within a specified range in order for the device to be eligible for replacement:
- The last four letters of the serial number must be DRHN
- The third and fourth alphanumeric characters must contain one of these pairs: H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8, J9
Service providers are asked to make sure that the 3rd-generation Apple TV is running software version 5.2.1 or later, eliminate sources of potential Wi-Fi interference and isolate the issue to the Apple TV. If the symptoms still exist, then Apple will replace the unit.