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Comcast wants customers to track and rate its technicians

Edgar Alvarez, @abcdedgar
November 25, 2014
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When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Comcast knows it can do better, so it's taking some necessary steps to get to where it wants to be. As such, it is now testing a feature that lets its customers track and rate technicians whenever they have a scheduled appointment.

The new service, which is set to begin trials in Boston this week, will be available within Comcast's MyAccount app, using push notifications to alert users of how far out the tech representative is from arriving. And if it all goes well, this could become available in your area in the near future. It's a baby step, sure, but a step in the right direction nonetheless.


[Image credit: JeepersMedia/Flickr]

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