EVE Online's graphical capabilities, the team at CCP Games is looking at EVE Probe to save the day. With a reported 855 different GPU configurations in use by EVE players, EVE Probe was created to deal with issues that may not necessarily be able to be replicated by the dev team.
EVE Probe gathers performance data from your machine after you've experienced a graphical problem and sends it back to the team for a more detailed analysis than was previously available. All data is sent anonymously and nothing is collected that can identify a player.
If you're curious about EVE Probe, you can check out the complete dev diary on the topic at the official site.