Star Citizen has opened another window on the world of game development, this time courtesy of a Chris Roberts post that details the investigative process behind Arena Commander's lag and rubber-banding issues. In a nutshell, the problems surfaced with patch 12.4 as Cloud Imperium expanded the pool of AC participants past the initial 60,000-player threshold.
"Like doctors trying to identify a mysterious illness, we looked for common environmental factors," Roberts writes. "Was there a significant geographic distance between players? Surprisingly, no: in many cases, players with almost no latency between them were still having issues. The team moved on to examining our own code." He goes on to explain how CIG translates potential problems into JIRA tasks and assigns them to engineers who are responsible for repairs prior to the next patch.