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Ofcom slaps Three with a £250,000 fine for failing to handle customer complaints

Matt Brian, @m4tt
10.08.14
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While Three is currently the UK's fastest-growing network, it certainly can't rest on its laurels. In fact, it's just been given a sharp wake-up call, after Ofcom, the UK's communications regulator, handed the carrier a £250,000 fine over its inadequate handling of customer grievances. According to the watchdog, Three closed complaints before they were fully resolved and was guilty of not logging complaint calls from customers when it should have done. While it now has to hand over a cool quarter of a million to appease Ofcom (which is then absorbed by the Treasury), Three has apparently sorted out its internal processes and is now compliant with regulations -- good news if you enjoy the carrier's unlimited tariffs but weren't so impressed by its customer service.

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