Blizzard is so, so sorry for the expansion launch issues -- and it is trying to make things right.
This is the word from World of Warcraft Executive Producer J. Allen Brack, who issued a public mea culpa on the forums for the problems with Warlords of Draenor's launch. "The quality of the content does not excuse the subpar launch experience we delivered, and I apologize for that," Brack wrote.
He outlined the events and studio response over the past weekend, saying that the team is expanding its instancing tech to reduce queues on realms. To compensate players for their troubles, Brack said that Blizzard is giving five days of game time for all subscribers as of last Friday.