Latest in Cable

Image credit:

Comcast 'Co-Pilot' is tech support screen sharing for your DVR

Share
Tweet
Share

Sponsored Links

Comcast's X1 DVR platform is pretty powerful, but with more moving parts comes the chance for more things to go wrong. As PC tech support users might know, sometimes the easiest way to describe a problem isn't to speak at all, but to give someone remote access to your computer so they can see what's what. Comcast is trying that with "Co-Pilot" which allows customer service reps to take control and walk you through any fixes. You shouldn't have to worry about anything nefarious going down, though: the techs can only access your DVR after being given a special code. Currently Co-Pilot is in a limited trial phase but Comcast plans to go wide with it later this year. Not too shabby for one of the most-hated companies in America, eh?

[Image credit: Getty Images]

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
Tweet
Share

Popular on Engadget

Windows XP source code leak sheds light on Microsoft's OS history

Windows XP source code leak sheds light on Microsoft's OS history

View
SpaceX scales back plans for Starship's first high-altitude flight

SpaceX scales back plans for Starship's first high-altitude flight

View
Sony WF-1000XM3 review: Simply the best true wireless earbuds

Sony WF-1000XM3 review: Simply the best true wireless earbuds

View
US slaps trade restrictions on China's top chipmaker

US slaps trade restrictions on China's top chipmaker

View
The best wireless workout headphones

The best wireless workout headphones

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr