5 Features The Best ERP Providers Share
The current ERP landscape is vast and varied, with literally dozens of options for enterprises to consider. That level of choice proves to be both an asset and an obstacle. Solutions exist that are uniquely able to meet a company's needs, but finding them, and separating the good from the bad, can be an overwhelming challenge.
The key is to focus on the most important variables, and the quality of the ERP provider is right at the top of the list. Good ones will expand upon the quality and capability of the ERP itself, while bad ones will prove to be a frustrating and expensive burden for your company. In order to find the best of the best, look for these five features that the top ERP providers share.
An Agile Development Process
There is no such thing as a one-size-fits-all ERP solution, in spite of what many providers claim. And the companies that settle for an ERP that is not specifically customized for its needs, workflows, and strategic objectives often find that it holds them back more than propels them forward. The best ERP providers are eager and able to tailor the solution they offer to the unique requirements of the enterprise using it. That way it is able to start making a positive impact on day one.
A Streamlined Implementation Strategy
What good is an ERP if it can't get up and running on time and on budget? The implementation process is necessarily complex, but some providers use this as an excuse to drag the implementation out for months and to incur unexpected and unwanted costs at every step along the way. Ideally, your provider will guarantee an ERP implementation that fits into an abridged timeline and sticks within a strict budget.
A Responsive Support Network
Once a technology as significant as an ERP is in place, it is inevitable that issues will arise. New users will have basic questions. IT teams will need expert assistance. And managers will need to get big-picture insights in order to make smart fiscal and strategic decisions. A great provider will be able to answer any and all of these questions on demand and in full. You should feel like the most important client the provider has rather than just a name in a support queue.
A Total Commitment to Accountability
You choose to implement an ERP because you realize what a transformative effect it can have on your business. When a single technology is that central to your operations, you can't accept excuses from your provider. If there is ever a problem, confusion, or point of friction, the provider should be willing to accept responsibility and find a solution fast.
An Ability to Grow and Evolve
The ERP you rely on today may be unsuited to your needs five years, one year, or even six months down the road. Before that happens, your ERP provider should be able to work with you to find a solution better able to meet your changing needs. An ERP that is static quickly loses its utility.
Don't look for just one or two of these features in the ERP provider you choose. Insist on finding a provider that can deliver on all five. You will be glad you took the time to find a provider able to help you avoid the hazards and amplify the benefits of having an ERP at your disposal.
