Uber's ridesharing service is good when it works, but getting help for it can be a mess -- just ask anyone who has botched a payment or tried to get a refund. Thankfully, though, the company isn't deaf to your complaints. It's moving all of its customer support into the app, sparing you from firing off an email and the occasional back-and-forth while the help team tries to clarify the problem. The new, messaging-focused approach should save time by eliminating a lot of the guesswork. In test runs, Uber says more customers have been getting solutions within the first response.