After launching Messenger 2.0 in April, Facebook has just dropped the platform's 2.1 update. Once again, most of these changes are here to help businesses, with Facebook focusing on improving how its Messenger bots work in the latest update. Messenger now has built in natural language processing (NLP), which means the platform can detect seven key traits of any message before passing it onto a businesses' bots. The addition of NLP helps Messenger flag crucial information from an inquiry, like date and time, location, phone number, amount of money and email addresses.
This makes life easier for consumers too, meaning that they're more likely to get the right help quickly, rather than spending a frustrating conversation talking to a bot that fails to register the crucial info.