The suspicious email some people who pre-ordered the Essential phone received wasn't a scam or a phishing attempt at all. Andy Rubin, the company's founder, has apologized and revealed that it was a legit email from an account that's gone rogue. In a statement posted on Essential's blog, the Android platform's creator said the company "made an error in [its] customer care function." It seems a customer service rep used a misconfigured account that sent a single email asking for a photo ID and other identifying info to multiple recipients. As a result, around 70 of them ended up sending sensitive info to "a small group of other customers."