Latest in Gear

Image credit:

A US customs computer snafu caused major airport delays

Service has been restored and the outage "wasn't malicious in nature."
Steve Dent, @stevetdent
January 2, 2018
Share
Tweet
Share

Sponsored Links

Bloomberg via Getty Images

US Customs and Immigration computers went down at various airports around the US yesterday, causing some havoc for travelers returning from holidays. It left hundreds of folks stuck in lines for a couple of hours in a part of the airport where there's normally not a lot to do. The agency didn't say what caused the problem, but said "there is no indication the service disruption was malicious in nature."

As Reuters notes, a similar outage occurred at the same time last year, so it might be that the customs systems were slammed with Christmas travelers and couldn't handle the excess traffic. Agents were still able to process passengers using an alternative system, albeit at a much slower rate.

Passengers depend heavily on some pretty wonky airport tech. Many airlines use ancient reservation systems, and even new ones like the Amadeus Altea system can go down, causing airport chaos. Despite those inconveniences, let's not forget that 2017 was the safest year for flying ever, with zero fatalities on scheduled passenger jets.

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
Tweet
Share

Popular on Engadget

The 2020 Engadget Holiday Gift Guide

The 2020 Engadget Holiday Gift Guide

View
Zappos' pioneering ex-CEO Tony Hsieh dies at 46

Zappos' pioneering ex-CEO Tony Hsieh dies at 46

View
The best Black Friday tech deals we could find

The best Black Friday tech deals we could find

View
Vava’s 4K ultra short-throw projector is $840 off at Amazon

Vava’s 4K ultra short-throw projector is $840 off at Amazon

View
Belkin’s new wireless charger tries to do what AirPower promised

Belkin’s new wireless charger tries to do what AirPower promised

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr