Nuance's ZenDesk announcement matches what the company told a Redditor who complained about their keyboard crashing on Pixel 2 after a reboot. The user posted the company's response on Reddit, which reads:
"However, we are sad to announce that Swype+Dragon for Android has faced end of development. Here is a statement from Swype Product Team:
Nuance will no longer be updating the Swype+Dragon keyboard for Android. We're sorry to leave the direct-to-consumer keyboard business, but this change is necessary to allow us to concentrate on developing our AI solutions for sale directly to businesses.
We hope you enjoyed using Swype, we sure enjoyed working with the Swype community."
It looks like Nuance is leaving the consumer keyboard business altogether and concentrating all its efforts on its AI technologies for businesses. Nuance already offers Dragon voice solutions for medical professionals with sufficient medical vocabulary to allow them to take accurate notes. It's also looking to convince automakers to use Dragon as a voice assistant in vehicles. We've reached out to Nuance for confirmation and more details, and we'll update this post when we hear back.
Update: A Nuance spokesperson confirmed to Engadget that the Swype keyboard is dead. It will no longer be available for download on the App Store and Google Play, but current customers will be able to contact the company for tech support. Going forward, Nuance will focus on AI-powered tech, specifically its Android-based keyboard solutions for automotive customers:
"After years of leadership in the third-party keyboard and alternative text input space, Nuance made the difficult decision to discontinue our support of the Swype keyboard application as we continue to focus our efforts on AI-powered solutions for our core vertical markets. This means that the app is no longer available for new downloads from the iPhone or Android App Stores and that we are no longer maintaining or making updates to the app. However, current users still have the ability to access and use the app as normal and will be able to contact Nuance for tech support as needed for the next several months.
The core technology behind Swype will continue to be utilized and improved upon across other Nuance offerings -- and integrated into our broader AI-powered solutions -- most notably in Android-based keyboard solutions for our automotive customers.
We thank Swype's loyal user base for its support."