Latest in Gear

Image credit:

Dell's pre-installed software left PCs open to hijacking

The SupportAssist tool has been patched -- make sure you have the latest version.
925 Shares
Share
Tweet
Share
Save

Sponsored Links

In another example of a problem that is sadly familiar, Bill Demirkapi found a vulnerability in the support software that Dell installs on most of its new PCs. His method tricks the SupportAssist software -- intended as a way to easily update drivers, adjust settings and clean out unused files -- into allowing an attacker to remotely install malware. It's worth noting however, that it would require an attacker being on the same local network as their victim and have the victim view a website controlled by the attacker.

The write up of the issue explains how it works and his process for finding the flaw after replacing his old MacBook Pro with a Dell G3 gaming laptop. It also details his timeline from finding the issue in October until Dell was able to address it earlier this year. At this point, owners of Dell PCs running Windows should check to see if they have SupportAssist installed, and if so, make sure it has been updated to version 3.2.0.90 or higher (the current latest version is 3.2.1).

All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
925 Shares
Share
Tweet
Share
Save

Popular on Engadget

The best smart home sensors for Alexa

The best smart home sensors for Alexa

View
Runkeeper drops its Wear OS app due to a 'buggy experience'

Runkeeper drops its Wear OS app due to a 'buggy experience'

View
Drako's GTE electric supercar will be a four-motor, 1,200HP monster

Drako's GTE electric supercar will be a four-motor, 1,200HP monster

View
Nintendo says there is no Switch exchange program

Nintendo says there is no Switch exchange program

View
IKEA creates a business unit devoted to smart home tech

IKEA creates a business unit devoted to smart home tech

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr