So far, the investigations indicate that the 737 Max's Maneuvering Characteristics Augmentation System is the main culprit in the crashes. This software manipulates the plane's hardware to give the pilot a particular feel when adjusting pitch. While designing the plane, Boeing made frequent changes to the code but did not adequately explain these adjustments to the FAA, resulting in a shoddy safety analysis. The faulty MCAS automatically put the planes into nosedives, causing the two deadly crashes.
The transcripts also make it clear that Boeing was trying to save a substantial amount of money for the airlines that bought the 737 Max by convincing the FAA that simulator training for the new jets was unnecessary. These simulators aren't simple computer set-ups -- they're detailed and expensive recreations of planes that are propped on hydraulic supports so that pilots can get a true-to-life feel of the aircraft.
In March of 2017, the 737 chief technical pilot told his colleagues to "stress the importance of holding firm that there will not be any type of simulator training required." He wrote that Boeing would "go face to face with any regulator who tries to make that a requirement." In June 2017, the pilot wrote about his success in convincing an airline not to require simulator training, saying, "Looks like my Jedi mind trick worked again! These are not the droids you're looking for." Even after the crashes, the company insisted that pilots shouldn't have to train in mock-ups of the 737 Max, but reversed its stance earlier this week.
"These communications do not reflect the company we are and need to be, and they are completely unacceptable," Boeing said in a statement. We regret the content of these communications, and apologize to the FAA, Congress, our airline customers and to the flying public for them. We have made significant changes as a company to enhance our safety processes, organizations, and culture. The language used in these communications, and some of the sentiments they express, are inconsistent with Boeing values, and the company is taking appropriate action in response."
In the wake of the crashes and investigations, the 737 Max planes have been grounded for longer than any other aircraft, and Boeing has lost over $10 billion. The company decided to halt production of the planes until the investigations are completed and even ousted its CEO, Dennis Muilenburg. With both the FAA and Congress continuing their investigations into the 737 Max, there's no telling if or when they'll take flight again.