Latest in Gear

Image credit:

Google launches #AndroidHelp hashtag for tech support on Twitter

The company will respond to all kinds of Android issues if you don't mind making them public.
Mariella Moon, @mariella_moon
January 28, 2020
140 Shares
Share
Tweet
Share

Sponsored Links

Chris Velazco/Engadget

Google will now answer your Android-related problems on Twitter, and you don't even have to slide into its DMs. The company has announced that it's now assisting users who tweet their issues with the hashtag #AndroidHelp. Google has also provided some additional information about its new tech support method on Reddit, noting that its responses will come from the official @Android Twitter handle. Further, the tech giant said you can use the hashtag to get a response for most Android-related concerns, including general troubleshooting, identity and authentication, accessibility and security.

Google didn't say why it chose to provide technical assistance on Twitter this way instead of having people DM the Android account with concerns. Maybe it has technology that makes it easier to weed out spammers if the messages are public. Also, the fact that everyone will be able to browse messages with the hashtag could give people a way to find answers on their own instead of having to ask in the first place.

In this article: gear, google, internet
All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through one of these links, we may earn an affiliate commission.
Comment
Comments
Share
140 Shares
Share
Tweet
Share

Popular on Engadget

Google's COVID-19 reports show where people are obeying stay-at-home orders

Google's COVID-19 reports show where people are obeying stay-at-home orders

View
Skype rolls out 'Meet Now' calls that don't need a a sign-up or installation

Skype rolls out 'Meet Now' calls that don't need a a sign-up or installation

View
Disney+ will stop cropping old 'Simpsons' episodes in May

Disney+ will stop cropping old 'Simpsons' episodes in May

View
The latest iPad Pro disables mics when its case is closed

The latest iPad Pro disables mics when its case is closed

View
Ten years in, a look at the iPad killers that weren't

Ten years in, a look at the iPad killers that weren't

View

From around the web

Page 1Page 1ear iconeye iconFill 23text filevr