Facebook claims hate speech visibility dropped 50 percent in nine months

Facebook hopes to change the narrative after a whistleblower's testimony.

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PARIS, FRANCE - OCTOBER 06: In this photo illustration, the logo of social media application Facebook is seen through a magnifying glass on October 06, 2021 in Paris, France. Frances Haugen, a former employee of the Facebook social network created by Mark Zuckerberg, told the US Senate on October 05 that Facebook was prioritizing its profits at the expense of security and the impact of the social network on young users. To support her claims, Frances Haugen draws on her two-year experience as a product manager at Facebook and on the thousands of documents she took with her last spring, grouped together under the name of "Facebook Files ". (Photo illustration by Chesnot/Getty Images)
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Facebook is responding to whistleblower Frances Haugen's testimony by attempting to shift the narrative on hate speech. Integrity VP Guy Rosen has posted a defense of the social network's anti-hate measures where he argued the declining visibility of hate speech mattered more than the mere existence of that content. The "prevalence" (aka visibility) of hate on Facebook has dropped nearly 50 percent in the past three quarters to 0.05 percent of content viewed, Rosen said, or about five views out of every 10,000.

The executive contended it was "wrong" to focus on content removals as the only metric. There were other ways to counter hate, Rosen said, and Facebook had to be "confident" before it removed any material. That meant erring on the side of caution to avoid mistakenly removing content, and limiting the reach of people, groups and pages that will probably violate policies.

There is a degree of truth here. Facebook has occasionally run into trouble for mistakenly flagging content as hate speech, and an aggressive removal system might lead to further accidents. Likewise, hate will only have limited impact if few people ever see a given post.

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However, there's little doubt Facebook is engaged in some spin. Haugen in her testimony asserted that Facebook can only catch a "very tiny minority" of offending material — that's still an issue if true, even if only a small fraction of users ever see the material. Rosen's response also doesn't touch on Haugen's allegations that Facebook resisted implementing safer algorithms and other efforts to minimize hateful and divisive interactions. Facebook may be making significant strides in limiting hate, but that's not Haugen's point — it's that the social media firm isn't doing enough.

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