Afiniti
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AI might handpick your customer service rep
There are certainly ways to use tech to augment customer service, like Twitter's auto-replies for public-facing business accounts. But if you've called a large company's helpline and gotten a representative that was atypically, unusually helpful, latch on to that uncertainty: Your hotline helper might have been hand-picked for you by an AI system. The startup Afiniti International Holdings has installed just such a setup in over 150 call centers to better match callers with associates who have successfully helped similar folks.
