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Dell issues Alienware M17x stuttering audio fix, will it stick?
About a week after we ran an update on the Alienware M17x stuttering audio problem, Dell's community manager John B. has written in to let us know that the company has posted a fix. It entails using a particular BIOS revision, dropping to the Windows native mass storage driver, and installing the latest Alienware wireless card driver, all of which are available for download at the source link below. In Dell's testing this has removed the latency spikes that have caused the rather undesirable audio st-st-stuttering issues, but many commenters over at Direct2Dell aren't so sure, indicating that this targeted fix is actually a miss and that things are no better. If you're affected, give this fix a shot and let us know whether you have success. If not, perhaps the registry tweak we posted before will do the trick. Update: Seems this is an improvement for many, but not a 100% fix. Mark wrote in to point us to the discussion happening over at the NotebookReview.com forums which, combined with your comments below, makes it seem like we're perhaps not done here just yet. Update 2: Another update from John B. at Dell, indicating that Alienware representatives have started hopping into their UFOs and visiting the homes of affected laptop users, Whitley Strieber-style. No formal update to this (apparently less than comprehensive) fix has been released yet, but information retrieved directly from the users should lead to some final resolution. We hope. Update 3: GIRs91MJ commented to let us know of a beta fix posted by Dell that supposedly goes a long way toward fixing the problem. You know what they say about beta drivers (unclean!) but if you're desperate for a fix, give it a go.
Still no fix in sight for Alienware M17x stuttering audio issue, maybe you can help
Back in November we reported on another in what's becoming a long line of issues with Dell's and Alienware's laptops, with M17x owners suffering from "skipping, stuttering audio" -- rather unbecoming in a high-end gaming rig. Dell was quickly on the case and initially indicated that a BIOS update last month contained a fix, only to learn that it didn't resolve all things for all people. There's still no proper resolution in sight, but Dell's Community Manager John Blain has told us that "getting the community more closely involved with this is going to be key." If you have an affected M17x John is asking that you stop on over to the Direct2Dell blog and shoot him a message with your machine's vitals. He's pledging to aggregate everything together and "expedite a resolution for those affected." Godspeed, mobile gamers. [Thanks to everyone who sent this in] Update: Tipster Adam wrote in with a fix that worked for him -- check out his advice in full after the break.
