antennagate
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How would you change Apple's iPhone 4?
We know, half of you aren't even going to read past the headline before you start angrily banging away about Apple's admitted antenna gaff and the still-not-totally-fixed proximity sensor, but we're urging you to look deeper. Think harder. Critique your criticisms. In all seriousness, Apple's iPhone 4 garnered more attention (negative or otherwise) than any other phone released this calendar year, and for good reason -- in fact, Apple itself had to hold an emergency press event just to announce what could've been announced in a PR blast: everyone's getting a free case. That said, Cupertino has still managed to move millions of units in just a few months, and that demand doesn't seem to be dropping off at any significant rate. If you're one of the lucky (or unlucky) ones that have managed to procure Apple's latest iPhone, we're overly anxious to hear your thoughts on changing it. How would you have addressed the antenna issue? Would you have preferred a less drastic departure from the 3GS form factor? Would you have offered more colors than white and black? Thrown in Bluetooth 3.0 for kicks? Go ahead, the floor's yours -- just don't abuse it, cool?
WSJ: Apple lost confidence in Papermaster months ago, Jobs accepted iPhone 4 antenna risks
We may never know the truth about the ousting of Mark Papermaster, Apple's VP in charge of the iPhone and a direct report to Steve Jobs. However, a report in the Wall Street Journal co-authored by Yukari Iwatani Kane -- widely considered to be Apple's favorite go-to source when it wants to control a story in the press -- is as close as we're likely ever going to get, from Apple's perspective anyway. Citing several anonymous sources familiar with Papermaster's downfall, the WSJ says the following: Mr. Papermaster had lost the confidence of Mr. Jobs months ago and hasn't been part of the decision-making process for some time, these people said. They added that Mr. Papermaster didn't appear to have the type of creative thinking expected at Apple and wasn't used to Apple's corporate culture, where even senior executives are expected to keep on top of the smallest details of their areas of responsibility and often have to handle many tasks directly, as opposed to delegating them. In other words, it wasn't just about the iPhone 4's antenna. In fact, the WSJ claims that Jobs knew about the risks of the antenna design as much as a year ago and it was his decision, not Papermaster's, to move forward with its development. Whatever the real story is, we're sure that Steve, visibly agitated at having to host an antennagate press conference, wasn't too pleased at having stood in front of the media promising an "end of July" ship date for the already delayed white iPhone 4 only to delay it again just a few days later. Straw, meet camel.
Motorola takes another shot at the iPhone 4, says Droid X is 'no jacket required'
Well this is getting good. Motorola was one of the first to take a subtle swipe at Apple's iPhone 4 antenna dilemma with an ad saying you could hold the Droid X "any way you like," Apple came right back with a video purportedly showing the Droid X suffering similar attenuation issues when held in the right hand, and now Moto's responded with this cheeky ad that plays off Apple's free iPhone case solution by saying the Droid X can make calls "without a bulky phone jacket." Yeah, it's pretty good -- particularly because unlike most other phones, we haven't been able to death grip the Droid X with any noticeable effect on 3G reception. (Although, truth be told, we can drop the WiFi signal by a few bars pretty easily.) Either way, we're certainly enjoying this little slice of swagger from Moto -- check a larger version after the break.
Best Buy to offer free invisibleSHIELD 4fix to aggravated iPhone 4 owners
It's hard to say for certain what exactly this flyer means, but it sure looks as if at least some iPhone 4 owners will be able to snatch a free invisibleSHIELD 4fix (valued at $9.99 or so) from their local Best Buy. Based on a number of tips that we've received, we're getting the impression that the yellow-tagged retailer could be handing out (and installing) completely free side coverings for any iPhone 4 owner that waltzes into a store, presumably as a proactive measure to fend off returns or to upsell consumers on an entire invisibleSHIELD / separate case. Nothing about this notice makes clear that you actually have to buy your iPhone 4 from Best Buy in order to take advantage, but we probably wouldn't waste a lunch break giving this a go without a verbal confirmation from your local store manager. Until it's made official, of course. Update: We've heard from another tipster that the deal is indeed legitimate, and it's for any human with an iPhone 4, not just those who purchased their phone from Best Buy. We'd recommend calling your local store to double check, but things are looking up. Update 2: Ah, so we've finally received the full skinny from another tipster. The offer only applies to those who purchased their iPhone 4 from Best Buy / Best Buy Mobile or for Best Buy Reward Zone members. Granted, it's pretty easy to sign up for the aforementioned reward program, but those are the stipulations. The official BB name for the product you'll be getting is the Zagg SideShield, which would cost you $9.99 otherwise. [Thanks, Anonymous] %Gallery-98383%
Switched On: Of guiltlessness and giveaways
Each week Ross Rubin contributes Switched On, a column about consumer technology. Beyond an opportunity for a lucky few to visit the surreal and sophisticated wireless testing labs buried deep within the Apple campus, the Steve Jobs "Antennagate" press conference had few surprises in terms of using a tool at Apple's disposal -- its own Bumpers (augmented by those of third parties) -- to address a vulnerability of the iPhone 4 antenna design. The difference between the iPhone 4 and other devices is the clear marking of the spot at which physical contact causes the signal to degrade. Optimists could consider this a visual reminder to avoid contact while pessimists could see a constant reminder of imperfection. Regardless, at its press conference, Apple added – and continues to add -- visual verification of its assertion that multiple handsets (or at least smartphones) can fall victim to a strategic grasp. Beyond that, the only muted revelation of the day was that AT&T is reporting that the iPhone 4 is monitoring dropped calls on the iPhone 4 at a rate ever so slightly above that of the 3GS. However, the 3GS did not have a reputation for being particularly tenacious at holding on to a call. Indeed, were it not for all the heat the previous iPhone took at AT&T, perhaps Apple would not have had to push for so radical an antenna redesign. Therefore, it would have been interesting to know how the iPhone 4 compared to the AT&T smartphone average (skewed as it is to iPhones anyway), especially given the earlier Apple demonstration of how other smartphones can suffer from attenuation.
The look of free: iPhone 4 cases offered by Apple
As noted earlier this morning, Apple's Bumper refund & free case program is underway for the iPhone 4. While everyone knows the look of the Bumper (and the cheap ways to make your own), the third-party cases included in the program may be less familiar. Below, a gallery to fill you in. It's worth noting that although you can get yourself a free Snap Case, Shield Micra, Motif, Reveal Etch, Fitted or PixelSkin HD case from Apple, the company will not be refunding previous purchases of any third-party cases; you can only get your money back on a Bumper. If you haven't chimed in yet, please do take our poll about which case you think is the yummiest. Case order now fixed in the gallery. %Gallery-98088%
Apple begins bumper refund program and free orders
In last week's press conference held about iPhone 4 reception issues*, Apple made mention of distributing not only bumpers for iPhones going forward, but refunds to those who had already purchased bumpers or other iPhone 4 cases. So if you didn't get one before they were pulled from Apple stores, progress is being made. A number of tipsters have written in to let us know they received email from Apple this evening about their refunds being processed. Read the whole thing after the break. We've heard of the "Cash For Clunkers" program, but what would you call this one? "Bucks for Bumpers"? "Ante For Antennagate"? Leave your best answer in the comments. Update: the page on Apple.com is now available. To claim your free case, you will need to download an app.
Apple begins iPhone 4 Case Program: apply for your free case or Bumper now
Well, there's nothing like masking bad news with good news, right Apple? Just moments after quietly announcing that the white iPhone 4 is now scheduled to ship sometime between tomorrow and your New Year's Eve party, the company has also fired up its iPhone 4 Case Program. Just as Jobs promised last week at an emergency press event, this program will ensure that anyone who purchases an iPhone 4 prior to September 30th will be able to receive an iPhone 4 Bumper or select third-party case from the company at no charge. 'Course, you need to be located in a country or territory that Apple actually ships to, but if that's all squared away, feel free to hit up the App Store to download the iPhone 4 Case Program app. Once there, you'll need to sign into your iTunes Store account, select your Bumper or case and wait oh-so-patiently (read: "3 to 5 weeks"). Better hurry -- wouldn't want the servers to get overloaded, now would we?Oh, and if you happened to have already purchased a Bumper, the company should be hitting your credit card with a full refund (including any applicable taxes and shipping) momentarily. As for the case / Bumper choices? Every single option is available in any color you like... so long as it's black, of course. There's a black Apple Bumper option, an Incase Snap Case, Belkin Shield Micra, Griffin Motif, Griffin Reveal, Speck Fitted and Speck PixelSkin HD, but again, don't go in hoping to select your favorite hue. Yeah, you're free to bicker about free things -- we won't judge.Update: If you're one of those wise guys who purchased an iPhone 4 right away just to sell it, you can forget about getting a free case for the handset you no longer own. Apple has arranged this so that only one case can be ordered per iPhone 4, so even if you ordered two under your account name, you'll need two phones to place both of those orders. Check out the error message below if you still don't believe us. %Gallery-98074%
iPhone 'End Call' sticker is an ironic solution to your reception problem
Not sold on those iPhone Antenna-aid bandages? Fret not, as we've got a whole 'nother round of laughs coming your way. What started as a concept has landed on Etsy as a buyable product: the 'End Call' vinyl sticker. As you'd expect, you simply place this guy over the iPhone 4's "weak spot" and then press it whenever you'd like to conveniently drop whatever call you're on. The only problem? This $4 add-on actually won't accomplish what it says in plain English.
Apple posts video showing antenna issue on Nokia N97 mini
Apple hasn't traditionally been a company that calls out its competition by name, but that's not the case with this Antennagate campaign -- it's posted a video and added information to its page calling out the Nokia N97 mini for suffering from the same issues the iPhone 4 is getting complaints about. In the video above, you can clearly see that yes, holding the Nokia phone by its antenna will cause the signal bars to drop. Honestly, though, I'm not really sure what Apple is trying to say with this page and these phone comparisons. Yes, Apple, you win -- your phone is just as bad as everyone else's? Don't get me wrong -- I haven't picked up an iPhone 4 yet, but only because I haven't been able to find one. The reception issues don't really bother me. Still, I think it's the wrong tack for Apple to take just putting their phone alongside everyone else's and saying this is an industry-wide issue. I bought my original iPhone (and will buy the iPhone 4) because it's better than everyone else's, and it's weird to see Apple apparently trying to convince me otherwise. [via Engadget]
Apple shows Nokia's N97 Mini can be force choked, too (video)
digg_url = 'http://digg.com/apple/Apple_shows_Nokia_s_N97_Mini_can_be_force_choked_too'; Nokia claims it always prioritizes antenna performance over physical design, and we'll take them at their word, but that apparently didn't exempt one Espoo handset from Apple's grip of doom. Here's the Nokia N97 Mini going down for the count, from a full seven bars to two. Of course, Apple doesn't mention whether calls or data drop when the handset's held this way. Video after the break. [Thanks, Lyndon W.]
Antenna-aid bandages your iPhone 4 reception issue, hopes for role in next Eminem video
Oh, Steve -- you should've known better. You show up and remove a laptop from a manila envelope, and Earth's most creative go and create a case fashioned out of one. You go and suggest that Eminem could "come out with a band-aid that goes over the corner" of your controversial iPhone 4, and well... this happens. You could wait for a free case, or you could buy six of these Antenna-aids for five bucks. The choice is obvious.
Samsung joins the crowd, rejects Apple's Omnia 2 antenna claims
RIM and Nokia aren't the only ones saying "WTF Steve!?" after last Friday's press conference attempted to draw the competition into the Antennagate saga. Samsung has issued its own choice reaction about supposed problems with the Omnia 2, though this one is somewhat less sternly worded than the others: The antenna is located at the bottom of the Omnia 2 phone, while iPhone's antenna is on the lower left side of the device. Our design keeps the distance between a hand and an antenna. We have fully conducted field tests before the rollout of smartphones. Reception problems have not happened so far, and there is no room for such problems to happen in the future. Why is Samsung being rather more polite? Because it's full of really nice people? Or, is it because the iPhone 4 is stuffed with Samsung memory chips? We'll let your level of cynicism be your guide here.
Crisis expert says Apple gets a C on iPhone 4 PR
Hilarious Taiwanese videos aside, just how did Apple do with last week's touchy press conference? Patrick Kerley, a communications strategist for a firm in Washington, DC, tells Computerworld that Apple actually did very well -- only it might have been too late already. He said that Jobs was very on message at last week's press conference, and that walking on stage and telling everyone that all phones have reception issues was actually a brilliant move. Seth Weintraub of Fortune agrees -- while he doesn't think that Apple and other cellphone makers actually share the same problems, he does say that Jobs' reframing of the reception issue was so effective that other cellphone companies actually sent out their own press releases on Friday, responding to Apple and becoming part of the issue. On the other hand, Kerley says that while the press conference did its job, Apple should have stepped up sooner with a statement about the iPhone 4's reception -- just staying back from the issue allowed others like Consumer Reports to step up and fill the informational void. While there was a risk of responding too soon and making a problem even bigger than it should be, Kerley believes Apple gets a C on the issue overall, and that it should have come out with a "We're working on it" statement way before it did. Of course, this is all PR analysis about spin -- the best case scenario is that there shouldn't have been a problem in the first place. Hopefully, with the refunds available and the free bumpers shipping, everyone's iPhones will receive and send calls freely, and we can all get back to our favorite pastime: waiting for the next version to be announced.
HTC fires back at Apple antenna demo with percentage pew-pew
Apple's Friday press conference may have left a bad taste in some rival handset manufacturer's mouths, but not all of them are taking Cupertino's derision of their devices seriously -- HTC's Droid Eris was arguably the most affected by the grip of doom, its bars dropping to zilch when held, but the Taiwanese company's keeping any controversial opinions to itself for now. Instead, it's sharing a simple percentage to help clear the air. Whereas Apple claimed over 0.55 percent of customers called AppleCare with reception-related complaints, HTC's Eric Lin told Pocket-lint the Droid Eris technical support rate was 0.016 percent, nearly thirty-four times lower -- though even with a seven-month head start, we have to wonder if the Eris sold close to three million by the time Verizon brought the axe down.
Apple affirms: no software fix for iPhone 4 antenna issue
In case it wasn't obvious enough from Apple's agitated response to our question during today's iPhone 4 Q&A session in Cupertino, there's no software fix in the pipeline for the antenna issues that are plaguing users today. A prior report in the New York Times seemed fairly confident that the troubles could (and would) be solved in the near term by a simple software update, but the company's own Scott Forstall called said report "patently false." So, there you have it -- the only thing that'll be fixed via software is how big your smallest bar of signal is. Beyond that, you'll need to grab some Duct tape, a free case or a white glove if you're looking to avoid attenuation entirely.
'Antennagate' press conference video and official pages up
Now that Apple's command performance for journalists in Cupertino this morning to deliver the full story on the iPhone 4's image problem is concluded, the company has posted the video of the event [link fixed] for your viewing pleasure. See the fetching Keynote presentation and the demonstrations of other smartphones' reception issues with your very own eyes! Enjoy. Along with the video, there's a new section on apple.com that shows the anechoic chambers, the design process, videos of other smartphones and more than you ever wanted to know about antenna engineering for modern cellphones. Apple clearly wants us to understand that the iPhone 4 wasn't just thrown together by some cavemen in a cubicle. [For those who were getting the WWDC video off that link, the CDN redirect was flaky -- the canonical link for it is http://www.apple.com/apple-events/july-2010/]
iPhone 4 press conference, by the numbers
Apple dropped a lot of interesting numbers during the press conference this morning, from both their own research and AT&T's data. Steve Jobs also said that three million iPhone 4s have been sold to date, so let's put this into perspective. .55 percent: This is the percentage of iPhone 4 users who have contacted AppleCare regarding antenna or reception issues. This comes out to only 16,500 AppleCare cases. We are not sure if this includes issues related to the proximity sensor; however, Jobs later acknowledged in the press conference that the proximity sensor will be addressed in a future software update. 1.7 percent: This is the number of iPhone 4s returned to AT&T since the initial release 22 days ago, which comes out to roughly 51,000 returns. By contrast, 6 percent of iPhone 3GS were returned in its early days -- and the numbers of those sold are lower than the iPhone 4. The final number is that AT&T is reporting that less than one more call per 100 placed is dropped compared to the iPhone 3GS -- more calls are dropped than the earlier model, but it's only one more per one hundred. However, as was said in our liveblog discussion, this number probably does not take into account the calls that failed to connect in the first place.
Apple offers free case as iPhone 4 fix
Steve Jobs just announced today that the company will issue a free case to every iPhone 4 purchased through September 30. If you've already purchased a bumper case for your iPhone 4, you are entitled to a refund. You can apply for the free case through Apple's web site starting late next week. The company plans to source cases from third parties due to a shortage in bumper cases, so iPhone 4 customers will have a choice of a few different cases. If you are still not satisfied with the iPhone, you can return it for a full refund within 30 days of your purchase. Steve Jobs said plainly about the decision that "we want to make everyone happy, and if we can't make you happy we'll give you a full refund." The move comes three weeks and a day after the first customers began taking their new iPhones home and experiencing both antenna and proximity sensor issues. The growing backlash against Apple escalated earlier this week after Consumer Reports said they would not recommend the device, even though it comes in at the top of their smartphone ratings. This was followed by rumors of a possible recall, posts being pulled down from the Apple forums and finally today's conference. Edit (2:25 p.m. ET): Jobs acknowledged that the case offer will be international.