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Reaching Blizzard support if you can't log in
Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerned and wondering how, exactly, one was supposed to contact support if one was locked out of their account and could not access the appropriate Battle.net page. Customer Support representative Araxom has written up a response to just that particular situation over on Reddit. If you cannot access your account, or log into Battle.net, there is a support page that will still allow you to live chat with customer service, set up a callback, or even submit a ticket, all without having to log in. Although callbacks and live chat may not be available every hour of every day, you can still submit a ticket with this method and get a response in a reasonable amount of time. And remember -- if you're worried about account security, picking up an Authenticator is always an excellent idea.
Blizzard Support Callback: Don't call us, we'll call you
Anyone who's had to wait on hold for customer support from Blizzard or anyone else knows, waiting on hold is one of the least fun ways to spend your time. You already have some kind of problem, and now instead of solving it you're sitting with the phone glued to your ear, listening to bad music and mentally counting the hours of your life lost to waiting on hold. (Everyone does that, right?) Fortunately for all of us, Blizzard has announced that instead of waiting on hold, you can now fill out a form online detailing the problem you're having and they'll give you a call. This means no more phone menus or explaining your problem to a support agent -- they'll have your account info and problem info at hand when they call, so you can dive right into troubleshooting your problem. The feature is available now between the hours of 1PM and 9PM EST (or 10AM and 6PM PST) -- off-hours, you'll just have to make a support ticket, like always, and wait it out. But in case your problem turns out to be an easy fix, the site will also suggest some support documents to help you out. To use the new system, just head to Battle.net's support page and select Get Help to see your contact options.
GM to add 'enhancements' to Chevy Volt's battery coolant system, will call back 8,000 cars
In the wake of an NHSTA "formal safety investigation," GM today announced plans to add enhancements to the Chevy Volt's battery coolant system, in the hopes of preventing any post-crash electrical fires. As a result, some 8,000 Volt drivers will have to bring their cars back to their dealerships, as part of a move that's one notch below a formal recall. GM made the decision following federal investigation that saw three batteries erupt in flames after side-impact crash tests. Regulators blamed the irregularity on a coolant leak though thus far, no similar incidents have been reported among any Volt owners. The manufacturer plans to remedy the situation by adding extra support to protect the battery during side collisions, adding an extra sensor to keep an eye on coolant levels, and by incorporating an extra bracket atop the coolant reservoir to guard against potential overflows. Vehicles with these enhancements, GM said, passed the tests without any leakage or battery pack damage. Head past the break for the full PR. Update: Chevrolet has just reached out to us to clarify that adding these enhancements is voluntary, and not mandatory for Volt owners: "These modifications are part of a voluntary customer satisfaction effort. While we will encourage customers to return to a dealership to have their Volt's modified, it is voluntary for them as well."
