CaptionedTelephoneService
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Sprint to pay $1.2 million over six-month 911 outage
The FCC has slapped Sprint with a $1.2 million fine after it discovered that the network failed to properly handle 911 calls from people with hearing difficulties. The company was found to be neglecting the Captioned Telephone Service, which effectively provides closed-captions for emergency calls. Unfortunately, Sprint, along with the firms that provide the technology, let the system fall over for nearly six months. Anyone trying to make a 911 call between March and September in 2014 using the offering would have been blocked from getting through. Even worse, however, is that Sprint still collected its FCC subsidy that's handed out to maintain the service and prevent it from being a financial burden on the carriers.
