consumer protection act
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Comcast to pay $9.1 million for adding service plans without consent
Comcast is facing the consequences of attaching plans to customers' accounts without their permission. A Washington state judge has ordered the telecom to pay about $9.1 million in penalties, plus restitution, for adding its Service Protection Plan (which only offset the basic cost of a tech visiting your home) to bills over 445,000 times between 2011 and 2016. The company was fully aware of the practice and did nothing to change its ways until after it filed its initial lawsuit, according to the state Attorney General's office.
