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T-Mobile leads the big four in customer satisfaction survey
T-Mobile has outranked the rest of the big four carriers in the latest American Customer Satisfaction Index (ACSI), knocking Verizon off its throne. While prepaid company TracFone Wireless remains at the top of the wireless provider list, it only got a point higher than T-Mo, which has scored 74 out of 100. That's six percent higher than its result last year, though Sprint has shown the most growth with an eight percent increase. T-Mobile became the third largest (un)carrier in mid-2015 and even gained 2.2 million new customers in the first quarter of this year. It has launched new no-contract options in recent years and expanded the features of its controversial Binge On offering.
