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Amtrak readies conductors to trade in their hole punchers for iPhones
Pilots aren't the only ones updating their workflows with modern technology. Amtrak conductors have been getting schooled on how to use iPhones to scan passenger tickets on select routes since November -- forcing hole punches to collect dust on a lonely shelf at the station. By the latter part of this summer, 1,700 conductors will be using the aforementioned smartphones on the outfit's trains throughout the US which allows them to track passengers with more ease than manual ticketing. The $7.5 million system affords passengers the choice of printing the tickets or loading a bar code on their smartphone of choice before getting the iPhone's scan. Inside the dedicated app, riders can book and modify reservations easily without having to worry with a refund from an agent first. There's only one small hiccup: currently Amtrak's app is only available for iPhones. But, the government-owned corporation says that an Android release is in the hopper and should see daylight this fall. For now, non-iOS users must load their tickets though a mobile site in order to save a tree or two.
Amtrak begins testing e-ticketing system, other futuristic things
It's been a long time coming, but it looks like Amtrak is finally ready to get with the times. This month, the human-carrier began testing a new e-ticketing system for passengers traveling along its Downeaster line, which extends from Maine to Boston. Under the trial, travelers can either print their tickets at home, or have them e-mailed as a barcode-laced PDF file for conductors to scan. Customers can also change their reservations at the last minute, without having to wait in line at the ticket counter and interact with other people. It's not exactly cutting-edge technology, but Amtrak attributes the delay to the unique nature of the railway, where conductors check tickets in transit and have to deal with a steady stream of passengers getting on and hopping off. As a result, the company had to find a scanning device reliable enough to handle this constant flow of organisms, though it looks as if it's nearing a solution. Amtrak plans to expand the trial to California in February, and if that goes well, the system could roll out on a nationwide basis as early as this summer.
