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Nintendo also offers free repairs for UK's 4.2-bricked Wiis
America wasn't the only nation visited by the specter of techno-death this past week when Wii System Update 4.2 was released upon the unsuspecting masses. A number of UK Wii owners have also complained the maligned patch has bricked their unmodified gaming hardware. Don't be sad, our overseas compatriots! You're not alone in your anguish. Fortunately, Nintendo recently confirmed to Eurogamer that the "very small number" of UK-based owners of 4.2-bricked Wiis can get the same free repair service we're eligible for. As long as you haven't diddled around with your console's guts or brains, you can send in your dead Wii for resuscitation at zero cost. Or rather, Wiisuscitation. (Man, Wii portmanteaus are never going out of style.)
Sony attacks BBC Watchdog's PS3 hardware failure report
Tonight's episode of the BBC consumer advocacy program Watchdog will scrutinize a phenomenon which a few of you might be familiar with -- the PlayStation 3's "Yellow Light of Death." However, before the episode hit the airwaves, Sony UK Managing Director Ray Maguire issued a six-page response to the Watchdog team, picking apart the program's investigative methods and questioning their findings. During the episode, the Watchdog team sends Sony a technical report for three PS3s which had succumbed to hardware failure. This is one of Sony's biggest issues with the report -- Maguire explained, "The testing concerned a sample of only three PS3s, which cannot, on any basis, be deemed to be representative of a UK user base of 2.5 million." According to Maguire, Sony's got some numbers of its own for hardware failure rates. With a quick search of the company's warranty database, Maguire found that, "fewer than one half of one per cent of units have been reported as failing in circumstances where the yellow indicator is illuminated." You should be able to watch the controversial episode on the Watchdog site within the next few days (or after the break) -- but GamesIndustry has the entire transcript of Sony's letter for your immediate perusal.
SquareTrade Study: iPhones more reliable than BlackBerry, Treo
Independent warranty provider SquareTrade has released a report showing that iPhones are more reliable than either BlackBerry or Palm Treo devices.The report, titled "iPhone More Reliable than BlackBerry, One Year In", analyzes failure rates for more than 15,000 new cell phones covered by SquareTrade warranties. SquareTrade found that after one year of ownership, iPhone owners were half as likely as BlackBerry owners to have a phone failure, and one-third as likely as Treo owners. After 12 months, slightly over 16% of Treo owners had experienced a failure, while just less than 12% of BlackBerry owners had their smartphone die on them. Only 5.6% of iPhone owners had a critical failure.SquareTrade's report also shows the types of failures most common for the various devices. The iPhone's Achille's Heel appears to be the touchscreen, while other devices saw problems with keyboards, software, and call quality.When it comes to problems not caused by handset malfunctions, the iPhone is much more prone to accidental damage. 12% of iPhone owners reported failure due to dropping accidents, which SquareTrade attributes to the small size and slippery case of the iPhone. Apple has made no comment on the report.
Rumor: Two new Xbox 360 models in production
The blogger who famously broke the news that Bungie was parting ways from Microsoft has tipped us off to yet another internal MS situation. 8Bit Joystick is reporting that Microsoft is working on two new motherboards for the Xbox 360 to combat the persistent, but apparently dwindling, failure rates of our favorite console. Fifth and sixth generation Xbox 360's are being developed in Redmond codenamed Opus and Valhalla, respectively.In October 2007, Joystiq reported that the third generation Xbox 360, codename Jasper, was being developed for an August 2008 launch to replace the current Falcon models. The Opus is described as the "zombie Xbox 360 killer," a mishmash of working parts from current red-ringed first generation Xbox 360's (codenamed Xenon) that includes a 90nm GPU and a 65nm CPU fitted onto a Falcon motherboard squeezed into the original Xenon case, which means this console would lack the new HDMI port. This replace-repair scenario was designed to rid Microsoft of the "millions of dead Xenon's" they currently have in stock according to the post by Jake Metcalf at 8Bit Joystick. Due to its refurbished nature, the Opus will never be available at retail and will only be used as replacement units for replacement during RRoD situations.
BBC slams 360 defects, MS responds
The BBC television program, Watchdog, caused a stir yesterday after airing a segment decrying faulty Xbox 360s. Specifically, the hosts noted that Watchdog has receive 248 separate complaints about the Xbox 360, with the number increasing as Xbox 360s are no longer covered by warranty. In other words, it was as though 360s seemed to break just after warranty expired. The episode showcases victims of the Ring of Death® and tells their tragic tales.Today, Microsoft responded to the allegations, saying that the majority of Xbox 360 owners have an "outstanding" experience. MS also notes that their is no systemic fault in Xbox 360 hardware and that each failure is investigated on a case-by-case basis. Finally, while Microsoft admits isolated cases of unexpected performance, they also note that the failure rate is "significantly less" than the industry standard of 3-5%.While the majority of our 360 owning bloggers have been problem free, there have been some "isolated reports" of hardware failure around here as well. Our own Dustin Burg is on his third. We're certainly not here to open up the complaint bin, but we would be curious to see the real failure statistics, something Microsoft has yet to reveal.[Thanks to everyone who sent this in]
