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Motorola subsidiary 3LM to offer enterprise-class device management for Android; HTC, Sony Ericsson, others on board
Apple's been working hard to chip away at RIM's lead in the enterprise over the last couple years by beefing up iOS' IT policy management chops in ways that traditionally only BlackBerry (and the now-marginalized Windows Phone 6.5 / Windows Embedded Handheld platform) have excelled at, but Motorola -- a company that's got virtually 100 percent of its skin in the Android game -- would obviously like to see that change. To that end, it acquired a little company called 3LM (that's "Three Laws of Mobility") last year that's been working on an enterprise management platform for Android, and it appears they've pulled off a bit of a coup -- not only will its parent company be supporting it on devices starting in the second quarter of the year, but devices from competitors like HTC, Sharp, Sony Ericsson, and Pantech are on board, too. A standard software package for this sort of thing is just what IT bosses like to see -- and it could be Android's most dangerous strike yet on the enterprise side of the market. Follow the break for Moto's press release.
MacTech Boot Camp San Francisco 2011, five days left to save
We attended the MacTech Conference in 2010 and we can tell you: they put on a great conference. The MacTech Boot Camp is designed for a different audience. Instead of the hardcore IT pro, the Boot Camp experience is more for the folks who support small businesses and home users. The event is close to selling out, but you can still take advantage of pre-registration pricing ($100 off) until Monday, January 17. As a bonus, if you're interested in becoming Apple Certified, there's a study session and exam the day prior. You can check out more info on the exam and study session here. MacTech Boot Camp is a one-day program, to be held on January 26 from 9 AM to 6 PM at the Parc55 Hotel in San Francisco. You can check out the registration page here and register now for $395 (it goes up to $495 after Monday). Check out the full schedule here, or the list of topics covered at Boot Camp here. It'll be a jam-packed day, and we'll be sure to have some coverage while we're there. Educational pricing is also available. See you in San Francisco!
MacTech Conference to offer Apple Certification Exams
Here's good news for aspiring Mac techs attending the MacTech Conference in November. Attendees will be able to visit a study session and take their Apple Certification Exams right there at the conference. It's a great idea, as you'll already be in a "tech-y" mood. Here's how it works. Immediately following the last session of MacTech Conference, Apple Authorized Training Center v.2 Consulting is offering a study hour and exam session: November 5th, 12:30-4:00PM, on site at the conference. Conference attendees can take any Apple Certification Exam that is currently available at the time of testing. The cost of the study session and the exam is included in the US$899 registration fee (a $200 value). You'll find which exams are available here and register here. You say you don't need to take an exam after the conference? Then you can get a $100 discount on the conference and register for this bundle for just $799. Sweet! TUAW is happy to be a media sponsor of the conference, and we're looking forward to meeting some of you there.
MacTech Conference announced for November 2010
Did you miss the Mac IT track at this year's WWDC, with its lively cross-pollination of Mac managers and developers? Good news, then -- there's a new conference in town, and it aims to raise everyone's game when it comes to learning about the Mac. The MacTech Conference will be taking place for three days in LA on 11/3-5, giving Mac IT managers and developers a chance to get it together with leading presenters and instructors. For $899 (or less -- see below for an early bird deal) participants will get a lively two-track event for IT folk and developers, including all meals, sessions and special activities like a behind-the-scenes visit to Griffith Observatory. "The whole idea of the MacTech Conference is to allow members of the Apple community to meet and exchange ideas," said Edward Marczak, the Executive Editor of MacTech and the chair of the conference program. "This will be spurred on by presentations from some of the best and well-known experts in the community." TUAW is happy to be a media sponsor of the conference, and we're looking forward to meeting some of you there. That special early-bird registration option gives you $200 off that $899 registration cost, if you sign up before July 22 -- just click here to register.
Higher Ed choosing sides on iPad use
Timothy M. Chester, the CIO of Pepperdine University, discussed the ongoing controversy of how higher education has and should deal with the encroachment of the iPad on campuses throughout the country. Using information gleaned from the Educause CIO listserv, he found two camps being formed, and a bit of misinformation. The first camp's motto seems to take the position that if there is a new, potentially useful technology, it should be welcomed immediately. Seton Hill University announced that it will give an iPad to every full-time student in this fall, while George Fox University, a school that has been giving out computers to all incoming students for twenty years, is giving students a choice of either being handed an iPad or a Macbook. Their position is that they aren't willing to say which is the better choice, and many students already come to school with a laptop. To a large extent this is a marketing gimmick. When was the last time you heard of Seton Hill or George Fox University? But on the other hand, I know from experience that IT departments function more cheaply, and most often more effectively if their mission is to not support every digital device in the known universe. Tech support staff that only need to support a small number of platforms need less training, and parts inventories can be drastically reduced. However, Chester writes that putting an iPad into every student's hands would cost Pepperdine around US$800,000 which he posited would be much better spent on hiring new faculty.
Ivy Leaguers asked to lay off the iPad
No iPads for the Tigers. Princeton University's Office of Information Technology is asking students to please stop using Apple's latest wonder gadget on the campus wireless network. According to the OIT, the issue is as follows: "Network monitoring has shown that many iPad devices are causing a problem on the campus network. These devices are continuing to use an IP address they have been leased well beyond the time they should." The university tech types say they've seen the quirky DHCP behavior from the majority of iPads connecting to the campus WLAN. They blame a bug they believe exists in the iPad OS. The Princeton tiger team has hit Apple up for help but, until the fix is in, the OIT recommends not connecting an iPad to the campus network, as it is likely to malfunction. The OIT says users who keep trying to connect may find their devices blocked, so that the stability and reliability of campus network services can be maintained. This is not the first time iThings have run afoul of higher learning's network wonks. Duke University suffered network outages around the release of the iPhone in 2007 and blamed those on the iPhone invasion; those hiccups eventually turned out to be a problem with Cisco routers, not Apple's phone. [via MacNN]
IT pros: Macs cost less to manage than PCs
The Enterprise Desktop Alliance (an association of several Mac-centric IT vendors) recently surveyed 260 IT administrators in the US to find out which computing environment is cheaper to manage: PCs or Macs. It turns out Macs cost less to manage than PCs for 65% of the IT admins surveyed. 19% of survey respondents said the two platforms cost the same to manage, while 16% said PCs cost less to manage than Macs. According to the survey, Macs were cheaper to troubleshoot and required fewer help desk calls; system configuration, user training, and servers/networks/printing were all cheaper for a Mac environment than a PC environment. Software licensing fees turned out to be nearly identical for both platforms. The survey doesn't factor in the costs of the Macs themselves; Macs do present a large up-front investment, especially compared to the budget-priced Dells you usually see populating most office cubicles. However, half of the survey respondents noted they switched to a Mac platform because of a lower total cost of ownership. The up-front cost is still a turn-off to many IT admins, though, some of whom clearly haven't even bothered shopping around for a Mac because of the perceived expense: "You can buy a PC for $400, while the cheapest Mac is over a thousand," one admin noted. Apparently someone's never heard of the Mac mini, which ranges from $599 for the cheapest model up to $999 for the server-class Mini. Even the cheapest Mac mini would be a more than capable replacement for a $400 Dell or HP computer. After having worked in a PC-only office environment, I'm not surprised at all that Macs turn out to be cheaper to manage than PCs. The Dell workstations we used at my last job in the US crapped out on us all the time, and software issues cost us hours of lost productivity every week. Between Windows XP, Office 2000, IE 6, and Lotus Notes, our IT admins were kept very busy, especially since almost none of the rank-and-file office workers had the confidence to troubleshoot even the most basic Windows errors themselves. This was at a very large media corporation, too, one that easily could have afforded better hardware and software if they hadn't been so entrenched in the "Macs are too expensive" mindset. Apple doesn't tend to go out of its way to target Macs to the enterprise, preferring instead to focus on everyday consumers. Even so, it looks like IT admins, frustrated with the support issues and high maintenance costs of PCs, are at least starting to consider the Mac as a viable alternate platform. [h/t Infoworld]
HP opens wind-cooled, rain-collecting data center
You know, as much as we love our complex high-minded gadgets, we've always had a soft spot for simple, low-tech solutions to the problems posed by modernity. To wit, check out HP's latest data center, which is strategically located in a blustery part of northeast England and avoids costly and energy-sapping cooling systems in favor of good old wind cooling. Equipped with eight 2.1-meter (just under seven feet) intake fans and a bank of contaminant filters, the Wynyard facility is purpose-built for the circulation of cold external air through and around the servers within. It's said to be HP's most efficient data center yet, and its natural cooling solution is estimated to save a healthy £2.6 million ($4.07 million) in annual energy bills. A couple other optimizations bear mentioning too -- such as the rainwater collection which is used to humidify the air if it's too dry, and the choice of lighter-colored servers racks, which saves on lighting costs inside. Hit the source link to learn more.
Seagate's first Pulsar SSDs ready to blast the enterprise
We first heard of Seagate's plans to enter the SSD market way back in mid 2007 and then again in 2008. Here we are in the final days of 2009 and guess what: the first Seagate SSD has been announced. Unfortunately, Seagate's 2.5-inch SATA Pulsar SSD targets the raised-floor crowd locked away in your corporate data center, not you directly. The SLC-based Pulsar tops out at 200GB and claims a peak performance of 30,000 read IOPS and 25,000 write IOPS and a 240MBps sequential read and 200MBps sequential write -- damn quick compared to Samsung's enterprise-class SSDs released last year clocking 100MBps sequential reads and 80MBps writes. Hopefully, we'll see Seagate push into the consumer sector once they finish milking corporate IT budgets, or what's left of 'em.
Walmart to rival Best Buy's Geek Squad with own in-home install crew
We've never truly been at ease with that Geek Squad crowd. Something about "the people" they hang with and "the places" they hang at just worries us, so we're pretty thrilled to see another mega-corp stepping in to take the place of the now-deceased Circuit City FireDog crew. Starting sometime before the holiday season, Wally World will be partnering with N.E.W. Customer Service Companies in order to offer in-home installation to customers buying anything from a wireless router to a HTIB. The service plans will be sold on prepaid cards ranging from $99 to $399 in value, and each install includes a "preliminary consultation and a tutorial after installation is completed." Granted, it may be a bit tough to get the dude looking to spend $5 on a new plasma to spring for such a service, but hey, it's not like competition is a bad thing. [Via Hot Hardware]
3GS has 99% satisfaction rate, AT&T not so much
A recent customer survey (of only 200 customers -- what are these surveys getting away with only 200 respondents?) claims that the iPhone 3GS has a 99% satisfaction rate. A full 99% of 200 polled iPhone customers claim that they are satisfied with their purchase, while 82% of them claimed they are "very satisfied." That's higher than previously, too: previous versions of the iPhone got a 73% satisfaction rating. You're probably not surprised by this, but guess what? People love their iPhones.What don't they love about them? 8% said the phone wasn't compatible with their company's IT infrastructure. 41% still say the battery life isn't long enough for their tastes. And a little company called AT&T has drawn the most ire: 55% of respondents say the AT&T network was the worst feature of the iPhone 3GS. So there you go. This just in: ten of eleven Twitterers I just surveyed do like ice cream. That survey is probably just as shocking as the iPhone one, which is not much.Still, quite a deal Apple has. Your product has almost unanimous satisfaction from customers, and the worst thing about it... is the fault of a completely separate company. Good deal indeed.
WWDC Demo: Server Admin Remote, a remote server admin tool for iPhone
Seems a little redundant, doesn't it? What else would an app named Server Admin Remote do? Well anyway, if you're in the market for something to remotely administer your servers (to a point), particularly Mac OS X servers, this is one handy and powerful tool. View logs, enable services, even reboot the server all from your iPhone (or iPod touch). Plus, there's support for multiple server instances, which you switch between just like in Tweetdeck -- a quick swipe left or right does the trick.Server Admin Remote (iTunes link) is currently $7.99. We're planning to have a more in-depth look later, so stay tuned.This concludes our WWDC video series. Thanks to all the developers kind enough to stop by and show what they are doing. Your efforts make Apple's desktop and mobile platforms truly amazing.
Kerio MailServer 6.7
Yesterday, amidst the SlingMobile débâcle and an OS update, Kerio Technologies released Kerio Mail MailServer 6.7. The mail and collaboration server, often used as a replacement for Exchange, has added several new features, including a few geared toward Mac users. The Kerio Global Address List (GAL) is a new feature that provides a simple way to get address and contact info from clients like Outlook or Entourage. It syncs and authenticates with both Microsoft Active Directory and Apple Open Directory, as well as Kerio's own user directory. In any company, people join and leave the group, and users are often required to manually update their address books to add and remove entries. With GAL, it's a single directory in a single place, and changes are transparent for users. It supports Entourage, works with the iPhone and functions offline. Kerio MailServer 6.7 also comes with an auto-configuration script for Entourage 2008, downloadable within the Kerio client, providing pre-configured account setup. There's support for private events in iCal, allowing users to maintain personal schedules without requiring a separate calendar application. AddressBook gets some additional love with support for synchronizing groups (which become Categories in Entourage). Kerio has had good support for iPhone users for a while now. For non-iPhone mobile users, there's new support for viewing HTML emails on Nokia devices, as well as DataViz RoadSync compatibility. The MailServer itself is now a certified VMWare appliance, and promotes compatibility with two new Linux distributions: Ubuntu 8 and Debian 5. CentOS is the preferred platform for running on VMWare. IT admins and users alike will appreciate the dramatically improved anti-spam engine, which has been optimized for multi-CPU use, parallel processing of email messages for large queues, improved heuristics and 13 layers of spam protection. In addition to some of the previously available migration tools provided by Kerio, a new IMAP migration tool relieves what is undoubtedly one of the biggest headaches in switching mail servers: keeping your old mail. It's a cross-platform utility which moves messages, folders, accounts and domains from the old system to Kerio MailServer. The IMAP migration tool has been fully tested with OS X. Kerio's pricing has remained the same with this release. Starting at $499 for 10 users, there's a range of options available for different configurations and add-ons, as well as subscription pricing. See Kerio's pricing page for more details.
ExpanDrive 2.0 expands to Amazon S3
I had to do some extensive testing before I got too excited, but after a conversation with the developers I'm pleased to announce that ExpanDrive 2.0 is out. We've mentioned it before, but to recap: ExpanDrive allows you to mount remote servers as drives directly accessible in Finder. With a completely rewritten (again) SFTP layer, the existing FTP support and new Amazon S3 (Simple Storage Solution) support, it's even more useful than the last time we mentioned it. One of the developers, Jeff Mancuso, mentioned to me back at the last WWDC that the S3 support was in the works; it's great to see it come to fruition. In my testing, I found that a previously-existing S3 option, JungleDisk, can cause conflicts with ExpanDrive's S3 support. JungleDisk users should note that there are some issues, but they seem to clear up if you create vanilla buckets in your account and use those with ExpanDrive. I personally found that I was willing to give up JungleDisk entirely at this point, preferring this direct-mount with all of the perks, including a contextual menu in Finder for quickly setting public read/write permissions. I can attest to the fact that it's faster, and that the S3 support is working (wonderfully, without JungleDisk). ExpanDrive 2.0 is a $39.95 purchase (well worth it if you deal with remote UNIX systems or S3), and a $19.95 upgrade for existing users. There's a free trial available.
The supercomputers behind World of Warcraft
The New York Times has an intriguing story up about supercomputers around the world, and, as we've heard before, some of the most powerful computers ever created are being used... to run World of Warcraft. The9, which is the company that Blizzard has licensed the game to in Asia, runs more than 10 supercomputer systems, hosting at least a million players online at a time. Some of the other tasks listed for these supercomputers include flight simulations and animation rendering -- the same type of computer that designed the wing of the plane you're flying in might have calculated just how much gold you should have after repairs.I have a personal note to add to this one, too, though I have to be fairly vague.
IT Pros, System Administrators, Webmasters: what's on your iPhone?
Brian Stucki over at Macminicolo has compiled a list of seven iPhone applications he uses regularly as an IT guy. It's a great start to putting together your own server-wrangling kit on your iPhone. Brian includes Network Ping Lite (Free [iTunes]), Web Tools ($1.99USD [iTunes]), and iSSH ($4.99 [iTunes]), among others. He also somewhat reluctantly admits to frequently using the infamous (and now technically unavailable) tethering app, Netshare. We'd like to add a few applications to the list, and I'd love to hear about any additions from your own arsenal in the comments. Our top picks include a few iPhone apps, some of which are alternatives to entries in Brian's list and some which are additions: FTP On The Go ($9.99USD [iTunes]), because sometimes you need to get in there and your iPhone is your only choice ... TouchTerm ($2.99USD [iTunes]), another good terminal emulator with SSH 1Password (Free [iTunes]), keep track of all of those server passwords SleepOver ($2.99USD [iTunes]), another Wake-On-LAN utility which comes out a little cheaper than iWOL (mentioned in Brian's list) A few web apps should also make the list, such as Inco (TUAW coverage), Webmin and iNagios, all of which are free and can be set up to allow server monitoring and/or administration from your iPhone. Take a look at Brian's list, have a peek at our additions, and then fill us in on what you're using on your iPhone to keep your server(s) up and your IT fires under control.
Found Footage: Managing Active Directory with Workgroup Manager
Years ago, Macs didn't even acknowledge the presence of Windows networks, which made those LAN wine-and-cheese parties pretty awkward. Now, however, OS X machines are exemplary network citizens, and apparently can even manage Windows workstations under the right circumstances. TidBITS linked to a roundtable discussion at Cornell University, where Philip Halcomb, of Cornell's Mann Library ITS staff, demonstrated managing user accounts in Active Directory. Now, this wouldn't be very exciting, except for the fact that he was using Mac OS X Workgroup Manager to do it. Sweet. Phil's part starts at about 7:30. It's a long QuickTime video, too -- almost an hour -- but for IT folks, especially in an education environment, the roundtable series is a must-see. (Thanks, MHA, for Phillip's name!)
WWDC '08 sessions posted
Apple has posted a listing of the sessions which will be offered at this summer's World Wide Developer's Conference (WWDC) in San Francisco.There are three tracks to choose from: Mac, IT and new this year, iPhone. Of course, the Mac track has the greatest number of sessions available, and poor IT is dead last.Early bird registration has begun, so purchase your ticket and make your hotel reservations. And if you're an iPhone developer, we're really waiting to see what you come up with.
Arkansas school has an 11-year-old IT department -- no, really, an 11-year-old
Seeing as our high school network hijinks pretty much led to semi-permanent suspension, our barren hearts were actually warmed by the story of 11-year-old Jon Penn, who has been in charge of his elementary school's 60-machine network since last year. The previous network administrator at the Arkansas school simply up and left, leaving the IT systems in shambles -- and in the hands of Jon's mom, the school librarian. Jon's since scrubbed the aging Windows 98 machines of their accumulated viruses and spyware, and he's installed a firewall and virus / spam filter to keep things clean while he works out a plan to move to Windows 2000 and centralized system management. Right now though, Jon's got his hands busy doing everything from fixing everything from paper jams to revising server configurations, and it sounds like he's having a ball -- he says he's been testing out virtualization products lately, and he's studying up for A+ technician certification this summer. Looks like school's a lot more fun when you're running the show, no?[Via Switched]
Beta Beat: Parallels Server beta begins
The long history of the Parallels Server release is moving ever closer to an end: SWsoft (which is changing their name to Parallels) has announced that the product has moved into beta. This thing is the holy grail for Mac server administrators, apparently-- it's supposed to not only be the first virtualization solution to run on Apple hardware, but will also allow admins to run multiple versions of Leopard on one box, and even on Windows or Linux servers. I'm pretty clueless at fine art of administering servers, but even I can see how that would have all the IT guys in a tizzy.It's still a closed beta at this point, so you've got to sign up if you want to experience the magic for yourself. And apparently the Parallels folks work fast, so odds are we're headed for an open beta within a few weeks. Soon, Mac OS Server will be at the mercy of any IT overseers to bend and use at their will.
