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London Fire Brigade adopts Uber model to track and dispatch engines
When a fire breaks out in the heart of London, every second counts for the emergency services. To speed up its response times, the London Fire Brigade has adopted a new mobilising system that tracks the location of its fire engines and any caller dialling from a mobile phone. In the past, vehicles were dispatched based on the closest fire station, rather than their actual proximity to the incident. Now, the people manning the phones can track all of London's 155 fire engines on a screen, allocate the appropriate team and track its progress towards the scene. Such a system also means that the operator can reassure callers by telling them the vehicle's exact position and estimated time of arrival.
