make-good-plan

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  • SOE reveals compensation plan for outage, says at least a few more days until services are restored

    by 
    Justin Olivetti
    Justin Olivetti
    05.12.2011

    Sony Online Entertainment's broken its string of the now-standard "Our games won't be up today" message to deliver substantial news about the restoration of its services and how players will be compensated. "At least a few more days" is all the studio is willing to commit to a time frame before its MMOs come back online, but at least it provides hope to the anxious players waiting to click their Station Launcher icon. More definite, however, is the plan for how SOE will make good with its playerbase. All current SOE players will receive 30 days of game time added to their accounts plus one day for every day the system's been down. Depending on the game to which players are subscribed, SOE has a list of specific in-game items, currency, Station Cash, events and bonuses ready. This applies to both the studio's PC and PS3 titles. Finally, all Station Account holders will be enrolled in a complimentary identity theft protection program. U.S. players will be enrolled in Debix for a year, while residents in other countries will be set up with similar services. Codes will be sent out by email for these programs, and U.S. players will need to enroll by June 28th to get the coverage.

  • DC Universe Online players getting a new mask as a consolation prize

    by 
    Eliot Lefebvre
    Eliot Lefebvre
    05.04.2011

    It hasn't been an easy ride for Sony Online Entertainment customers this week, as it looks like the PSN hack has affected them as well. The company is already working on a plan to make up the outage to players, especially the DC Universe Online customers who have been doubly hit. And as we all know, the road to mending fences starts with a nice hat, which has just recently been revealed on the former game's Facebook page. According to the official statement, all DC Universe Online players impacted by the outage will receive a free month of game time plus one day per day that the service was unavailable. Players will also be receiving a new Batman-inspired mask as shown above. Precise details will be made available to players in the coming days as network service begins restoration, and while the hat won't cure all woes, it will at least help ease the sting.