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GDC Europe 2013: SOE talks game shutdowns, The Matrix Online
Sony Online Entertainment's Linda "Brasse" Carlson took the stage at this year's GDC Europe to talk about SOE's approach to community management, and in the process delivered a little insight into how studios can (and should) approach shutting down MMOs with waning or nonexistent player populations. Carlson used Monolith Productions' The Matrix Online as an example, explaining that the game's population had dipped down to fewer than 500 players by the time the decision was made to take it offline in 2009. The breaking point where cost of maintenance just to keep the game up was ridiculous. Sometimes you just have to shut these games down. Determining when and how to sunset an MMO is never an easy task; Carlson noted that a studio should never "belittle the people who are deeply emotionally upset" about their favorite title shutting down. The talk wasn't all about shutdowns, however; Carlson also discussed Sony's community management philosophy, which includes showing empathy to players, protecting developers from abuse, and using the player-driven community council to make more educated and agreeable decisions about the future of its games. Gamasutra has a nice collection of quotes from the presentation, if you're into that sort of thing.
MMO Family: LEGO Universe, autism, and heartbreak
Often when the topic of video games comes up, it's followed by comments about the negatives, such as violence, antisocial behavior, or inappropriate content. But if they do have harmful effects (and it's arguable how many players really are affected in a negative way), they can also be helpful as well, yet you rarely hear a news story about the good. I've written before about how companies like IBM have studied MMO guilds in order to improve team-building and organization within their company. More recently, MMOWGLI focused on global issues, such as the future of piracy, to study what solutions players could cooperatively generate. There are also positive benefits to children as well, and while we've touched on a few in recent columns, this week we'll focus on the impact LEGO Universe has had on autistic children. Sadly, the game will be shutting down in a few weeks, and while many parents are thankful for how much it's helped, they're also concerned about what will happen once the game is gone. Read on for a bittersweet look at how this LEGO-based game is leaving behind a legacy.
