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Officers' Quarters: The raid leader retirement plan
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.Every raid leader has this moment. You're trying to get the raid ready for a boss attempt, but you just can't get people to focus. Someone's taking a quick bio. Two people are still arguing over the loot from three bosses ago. Another person is whispering you ill-conceived advice for changing your strategy. People seem to be more interested in listening to your healing lead talk in Vent about a movie she just saw than they are in buffing or putting on resist gear. Then someone that you can't replace DC's for the eighth time that night and you just snap.You wonder if it's worth it. You wonder what it would be like to be a grunt rather than a general. Someone who just follows orders and doesn't have to worry about anyone but themselves. Sprinkle in some real-life stress in your life and retiring from raid leading suddenly seems very appealing. This week, one officer wonders how to give up his general's stripes without causing too much fuss. 'Lo there,I've been a huge fan of your column for quite some time, and it's one of the few that I read immediately rather than saving for downtime during the game. I first got hooked during the 4-part casual raiding columns, which came at the time my guild was first venturing into Kara.Anyway, I'm the executive officer in charge of raiding (supreme raid leader) for a successful casual/social guild on a server infamous for its lack of progression. It's a position that I've held since we started into Kara in Feb of '08, and since we first started raiding I've gained a couple of assistants that do an excellent job helping coordinate things.The issue, in part, is that RL has started rearing its ugly head, and my work hours have been slowly increasing. [. . .]
Officers' Quarters: Crushed by the banhammer
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.I enjoy the process of leveling as much as anyone else. I like the feeling of accomplishment in leveling, and the gradual growth of power that comes with it. Blizzard has given us a variety of tools to speed up the leveling process, including heirloom items and the Recruit-a-Friend service. Even so, I can understand why some players just want to skip to the endgame. To some people, questing on a low-level character is a lot less interesting than raiding or PvPing at the level cap. In order to skip the leveling process, your options are both limited and dangerous. You could pay a leveling service. However, some of these services are actually scam artists who will use your account info to sell everything you have and take all your stuff. You could ask a friend to log in and level for you. However, sharing your account information can get your account banned. Finally, you could just buy an account. Let's see how that turned out for one particular guild leader.Hello Scott,My guild is going through an incredibly rough time right now. Our situation is this: We are one of the best guilds on our server. We have cleared Ulduar in both 10 and 25 man, working on hard modes right now. Our team is rock solid. We have about 35 dedicated, geared, and skilled raiders. We all get along great and have an awesome time raiding. But recently a problem has come up that will undoubtedly destroy our guild and send some of the best players on our server without a home. Our GM had unknowingly violated Blizzard's ToS/ToU and now his account has been banned.
Officers' Quarters: Critical mass
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.How many members should your raiding guild have? It's a simple question with a complex answer. This week, one reader wonders whether his guild simply has too many people.Hi, Scott.I'd like to first mention that I'm a big fan of your column, Officers' Quarters. Rock on! And today, I'd like to ask you for advice on the problem that my guild is facing. I'm a member of a raiding guild, one that hovers just below the best guilds of our realm. We have cleared 10man Ulduar, and I was lucky enough be there as I'm a member of our 10man progression team, which is now doing hard modes. Our 25man . . . well, thats where the problem comes in. Back in May, we didn't have enough strong players to really progress past antechamber. Then things started coming up for our raiders -- we couldn't do a 25man guild run for whole 3 weeks in May-June due to lack of people! So our officers aggressively recruited people, some of them geared members of a reputable guild that recently went down and some of them friends transferred in from other servers, and our new recruits recommended us with their friends who were also exceptional players. After 3 weeks of no 25man progression, we found ourselves with just under 40 people online for our raid night.
Officers' Quarters: On the brink
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.A few weeks ago, I talked about the difficulty of maintaining an active raiding schedule all summer long -- and what you can do about it. This week's e-mail is from yet another victim of the summer raiding slump, but his guild has some other issues going on here, too. Hey Scott,I'm an officer of a relatively new raiding guild (3-4 months old). We formed a few weeks before 3.1 and built the guild up from almost nothing besides the group of friends we had. The core group started out almost in Best in Slot gear but most of the people we recruited were undergeared so we ended up having to run Naxx for almost a month after 3.1 before we had the gear to really push Ulduar. That being said we have done phenomenally well in the time we have spent in Ulduar. We have downed all the watchers[. . . .] We consider ourselves way ahead of where we should be for such a young guild.However we seem to have numerous problems.
Drama Mamas: Of phone calls and slanderers
Let the Drama Mamas guide you through the sticky business of dodging drama, toward becoming that player everyone wants in their group. Drama Mamas Lisa Poisso and Robin Torres are real-life mamas and experienced WoW players. And just as we don't want our precious babies to be the ones kicking and wailing on the floor of checkout lane next to the candy, neither do we want you to become known as That Guy on your server. We are taking your questions at DramaMamas (at) WoW (dot) com. Like patches through the PTR, so go the Raids of Our Lives. (Thanks, Matticus!) We got quite a few questions after last week's column. There's a lot of drama out there! We'll be answering two questions each episode, so if we don't get to your question this week ... we will eventually. This week, we're talking about the drama caused by fellow raiders when they take phone calls during raids. We also talk about how to handle officers who end up being not-so-loyal. Let's get to it!
We have a tabard: Make it so
Warning: This guy is probably not someone you'd want as an officer. Nor is this video safe for work, small children, or anyone who is sensitive about cursing or animated depictions of sexual acts. But with that said, everyone and their grandmother has seen it, so enjoy.Adding officers to your guild can help ease burdens on the Guild Master, and up efficiency within the guild. But poorly chosen or corrupt officers can do more harm than good within. Even before you select a cadre of officers, you should have an idea of what you'd like them to do for you. Let's take a look at the different types of officers you should consider having in your guild, and how they all interact with each other and your fellow guildies. Class leaders are the first to come to mind. This type of authority should have a keen knowledge of the common specs and rotations for their class. They should be familiar with itemization for their charges and advocate for them in loot decisions.Raid leaders are an absolute blessing for dungeon-crawling guilds. He or she can either be in charge of raiding as a whole or just fill in for the GM as needed. It is very helpful to assign an assistant Raid Leader to the Loot Master position so that the raid can continue with trash pulls as loot is distributed. Raid Leaders should be intimately familiar with the fights, and have enough patience to be able to explain them.
Officers' Quarters: Best in slot
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.The phrase "best in slot" has taken on an almost untouchable mythos. It's not hard to see why. The experts spend a large amount of time crunching numbers and evaluating items for every spec of each class. They write software just for the purpose of telling you what items are better. When those people say that an item is the best in slot, that's the one. That is the item for the slot, and no better item exists. Anything else is just a placeholder until you get the best. Of course, a lot depends on what other gear you are wearing. Even so, as raiders, those best-in-slot pieces are highly desirable. But what if our best in slot isn't our main armor type? Hi Scott,Recently my guild has gotten into what's turning out to be a hot debate.It all started when a Paladin and Shaman both rolled on a mail belt; now this item was a best in slot piece for the Paladin but the officer automatically dismissed the Paladin's roll because "Paladin's normally wear plate and Shaman normally wear mail" and this was the only reason that the Shaman was awarded the piece over the Paladin. The pally did state before it was awarded that it was a BiS piece for him, but that fell on deaf ears.
Officers' Quarters: Managing your lockouts
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.Last week, our very own Michael Sacco broke the news that raid lockouts will be extendable after Patch 3.2. Reading through forum comments about this exciting new feature, I found the varied reactions quite amusing. Hardcore raiders seem to think that Blizzard is catering to casuals with this change. They think you should have to earn your kills by reclearing bosses if you can't make it all the way through a raid zone in one week. On the other hand, casual players seem to think that Blizzard is catering to the hardcore, since it's so much easier now to work on hard modes and other achievements without the threat of a looming reset. Casuals need as much loot as possible, they say, so why would they ever want to extend a lockout?Despite the hardcore/casual debate reaching a new all-time low, the good news is that, in a sense, they're both right. Blizzard is catering to all of us. Regardless of playstyle or progression, all guilds will benefit from having this option. However, there are decisions and tradeoffs to be made. Let's examine this new feature in more detail.
Officers' Quarters: Hot-headed healers
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.A little healthy competition among your raiders can be a good thing. It encourages people to push to play their best, to show up completely prepared, and to gem and enchant their gear with the most effective possible options. A bit of banter can enliven your raids and ease the tension when your run is struggling. But what if your players take it too far? What if their drive for personal accomplishment becomes detrimental to your raid? This week's e-mail asks how to handle two healers -- and officers -- who are turning their personal competition into public drama.Scott --I'm the raid leader in a growing progression guild with some pretty hot-headed healers. While our raid healing shaman is competent and professional, I've started to suspect that the other healers (the paladins in particular) are engaging in behavior that hurts the raid and creates drama. As an example, one paladin healer in particular will overwrite the other paladin's Judgement of Light at every chance to inflate his numbers on the meters. Both of them vie for having "the biggest", whether it's mana pool, meter numbers, or SP; it's something new every week. This has also encouraged similar behavior in some of our other healers.
Officers' Quarters: Patch 3.2 -- An officer's perspective
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.The last time I did an officers' patch perspective, the numbers were reversed (2.3). In that column, I talked about mage tables, spell damage being added to healing gear, and the Horde finally getting Fear Ward. It was October of 2007. Yep, a lot has changed in the past two years of WoW!Patch 3.2 isn't yet up on the PTRs, but it's never too early to anticipate issues or plan for future success. Here are a few interesting changes to the game that might have an impact on guilds as we head into the late summer.1 Raid, 4 Lockout Timers: That's right, the Crusaders' Coliseum will have four different versions with four different lockouts. The kneejerk reaction to this bit of news on the official forums (is there any other kind?) was generally not one of celebration. The most common complaint was, "Great. Now I have to farm the same five bosses four times a week." Many players would balk at the thought of "have to" in this context. After all, just because you can, doesn't mean it's mandatory. But in hardcore guilds, the drive to be competitive (and keep your raid slot) can lead you down some strange roads. In some guilds, it is expected that you attend every scheduled raid you can. Some players are getting burned out just at the idea of running the same content four times in a single week.
Celebrating a guild anniversary in style
Pink Pigtail Inn has what is probably the most involved guild anniversary I've ever seen. We've seen quite a few anniversaries and events come through Guildwatch, but this one takes the cake: a huge competitive scavenger hunt, complete with out-of-game clues, banned class abilities (so teams could be balanced out), and even self-made quests involving the guild's lore. It's probably rare to find a group of officers that can be this committed to something normally considered "an RP event," but obviously it worked out, because the whole guild really enjoyed it.The context Larisa puts this in, however, is even more interesting. According to the Daedalus Project (a series of surveys of MMO players -- we've mentioned their work before), the majority of players can't celebrate a guild's anniversary anyway, as they haven't been in their guilds for even a year yet. I've never considered it, but it's true: while we are very attached to our guildies when we do find a good guild, we aren't really attached to them for very long, relatively speaking. There are stories of guilds going on for decades, but even those guilds have players coming and going -- if your guild has the same group of people playing together for a few years, you're probably in a smaller group than you think. PPI's example is a great one for any guilds who have been around long enough to celebrate it.
We Have a Tabard: A little help from my friends
The We Have a Tabard series is designed to help guild leaders, officers, members achieve their goals to maximize their cooperative experience.I'm relatively new to leading a raiding guild. I've been working on building and training my team for about six months. I've been leading the recruiting and correcting members, managing raids, and in general trying to make my online family as functional as possible. It's a lot of work for one person, and no matter how much I love my guildies I have to admit that I am tired.The best thing that I've ever done for myself and my guild is to ask for help. I have some great players in my guild that are well respected by other members and the server community. They have expertise in areas that do I do not. Probably most importantly they are less likely to mince words than I do and are willing to do what it takes to get the job done. Having some backup has helped some become more invested in the guild and has really lightened my load.Choosing who to ask for help can be a tough call. It does little good to select only your favorites or your friends, if they are not successful leaders. Take several factors into account when selecting a council of officers:
Officers' Quarters: Normal raiders are people, too
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership."Normal" mode sounds so dull, doesn't it? Who would want to be "Normal" when you can be "Heroic" -- particularly when being Heroic garners better loot and, for healers specifically, a chance at the ultimate healing mace, Val'anyr. Most guilds on my server prefer the larger raids, and who can blame them? Normal mode is often seen as a fun distraction. Something for raiders to pass the time with, or gear up their alts in, when their guild isn't tackling the "real" version of the instance.Sometimes Normal mode is easier. There's no question that fights like Vezax are much less complicated when you're only dealing with 10 players. It's certainly nice not having to worry about switching tanks on Kologarn or interrupting Auriaya's Sentinel Blast. But sometimes Normal is not easier. The margin of error is a lot thinner when one death means you've lost half your tanks, a half or a third of your healers, or 15-20% of your DPS. And it could be that your raid doesn't have a single battle rez, let alone three or four. Maybe that's why players prefer Heroic raids: Unless you're going after the more difficult hard-mode encounters, it's not the end of the world when you screw up and die. This week, one guild leader asks, when most serious raiders only want to run Heroic raids, how can someone recruit for a Normal raiding guild?Hi Scott,I'm the GM of a reasonably-successful 10-man raiding guild (we're ranked in the top 90 US guilds according to GuildOx's "Strict 10-man" filter). Like many other guilds, we're seeing a decline in attendance lately (as per your most recent column, "Surviving summer"), and it's become obvious that we need to recruit 4-5 more people of various classes/specs so we can reliably run our scheduled raids without depending on 100% perfect attendance from anyone.
Officers' Quarters: Surviving summer
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.My guild's members mostly reside in the northeastern U.S. and Canada. As such, the summer is a great season for us: barbecues, outdoor sports, beaches and lakes, hikes and bike rides -- it's a lot of fun! However, it's also the season where my guild's raiding schedule seems to hang by a thread. And this year is no different.People aren't online as much. Their free time shifts around completely. Some members hardly play at all. It starts to become difficult to fill raid slots. Sometimes it becomes impossible, and we have to cancel raids for a little while. On top of everything else, we've been plagued by a string of technical problems this year. It started out with with one of our healers getting all laggy on us for no apparent reason. Then someone's PC was attacked by an undetected virus. Then another one of our healers had their PC die mid-raid. Then a tank's motherboard exploded.
Officers' Quarters: Unsocial
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.What does your guild mean to you? Is it a community of like-minded players enjoying the company of their peers, helping one another to meet goals, and overcoming challenges together? Or is it simply a means to an end, a treadmill of raid attendance and loot rewards, where you slog through the necessary steps but never feel any real companionship with your fellow raiders? Some guilds start off as the former -- a fun, social organization -- and then end up as the latter -- a tier-set assembly line. This week, one officer wants to know how this can happen and what he can do about it.Hello Scott,I'm facing a dilemma that I'd like to share for a possible "Officers' Quarters".I am an officer in a medium-sized European raiding guild. We have always been proud on our mature and social playerbase. It is one of our spearheads to provide fun raids in a relaxed atmosphere. But lately, the social aspect has been degrading. Ever since the launch of Wrath and people rushing to level 80 something has changed. Where TBC provided a challenge and a common goal to work towards (mainly progressing through the different raid instances) Wrath has left us with a lack of common binder.
Officers' Quarters: A scheduling headache
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.One of the big annoyances of raiding is finding the right schedule. This time of year is particularly bad for many guilds, as last week's Officers' Quarters column proved. Students of all ages have finals. Working adults are traveling more often or spending more time away from the PC. When you have a small crew, the loss of even one person for a few weeks can mean all your raids are put on hold. This week, one officer wants to know how to figure out a raiding schedule despite some uncooperative individuals. Dear Scott, I am the co-leader of a casual 10-man raiding guild on Lightning Hoof. Despite only raiding once a week, we've managed to down ten of the bosses in Ulduar and we're proud of that accomplishment. Lately though, it has been almost impossible to get everyone together on the same night to work on progression. Quite a few of our raiders have school or work requirements, and it is very difficult to time every one's lives around raiding. We try our hardest, and for a good while it was working out perfectly. Lately though, I feel that our raiders are beginning to demand the raid schedule be built around them, rather than trying to make time in their own week to come. Since we are such a small guild, it happens quite often that when one person can't/doesn't show, we are not able to raid. This then wastes the entire night, and it becomes almost impossible to re-schedule.
Officers' Quarters: Last will and testament
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.As people approach the end of their lives, they often think about how they will bestow their wealth and possessions, what is called their "estate." Guilds likewise have an estate in the form of their bank: BOEs, consumables, mats, all sorts of miscellaneous items, and potentially thousands in gold. Most guilds have an awful lot of stuff in there. So who gets what if the guild goes six-feet under? This week, a reader asks how to go about dividing it all up.I'm in a "progression" guild and we are in the tough situation that we were doing good in Ulduar until Final Exams came up for many of our raiders. [. . .] Over the course of a 2 week break, the amount of raiding actually completed was dismal due to low attendance [. . .] The GM and RL logged on basically to say that they were taking an indefinite break from the game, and as soon as this happened, one of our tanks left for greener pastures, leaving us with only one tank (Me being the "MT" and the RL being another tank). On our guild website, this was posted by 3 of the officers:Well you have all been wondering what state the guild is in, so I'm here to address the guild and let you know. [. . .]We're going to give [our guild] another week to pull together a 25 man raid. if we're unable to get together a 25 man and make some successful runs in Ulduar next week, it's safe to say that we're going to fold, and you will all be free to explore your other options. [. . .]
Officers' Quarters: Fragmentation
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.Lately there's been a big discussion about the exact nature of the proc on Val'anyr and which class should get it. Bornakk finally stepped in and explained how the legendary mace works. What people don't know is that the actual fragments also have a mysterious proc: "Chance when picked up: Increases drama rating by 500." This proc is so powerful, in fact, that just one fragment can send a guild's entire healing team into an emotional tailspin. In this week's e-mail, the blessing of an unexpected fragment from a guild's first Ulduar kill quickly becomes a curse.Hi Scott, I've been raiding with the same guild now for close to a year. Started out as a PUG healer doing Zul'Aman. And have since worked myself up to an officer and a raid leader. Our guild has steadily progressed through all the Wrath 10-mans, eventually clearing Heroic Naxx. This week we decided we were ready, and go try Heroic Ulduar. It was supposed to be just a fun exercise to test the waters, so to speak. We got through Flame Leviathan after a few attempts. (which we were quite happy about) And then something awesome and terrifying happened, a Fragment of Val'anyr dropped. This was completely unexpected. (we didn't even activate any towers) So we hadn't discussed what would happen with the fragments. Keeping in mind most of our raid hadn't seen Ulduar up to this point.
Officers' Quarters: Disposable raiders
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.PUG players seem to be everywhere these days. For guilds that can't field a full 25, PUGs are running Naxxramas and Obsidian Sanctum and even the Eye of Eternity alongside you. They're practically half the raid in your Vault of Archavon runs. They help your 10-player raid take out Heroic Flame Leviathan for some quick, juicy iLevel 226 loot. If Blizzard keeps nerfing Ulduar, pretty soon they'll be looting Keepers' chests, too. Last week's e-mail was practically a blog unto itself, so this week I thought I'd pick a short one. One reader asks what we owe these PUG players. Can we just boot them as soon as some of our own guild members log on? Hi Scott I have a question about what is considered fair to pugs in a raid. I don't do pug raids myself so I am out of touch with what the etiquette is.We had needed to pug for a raid and were just about to start, when a couple of guildies logged on. They wanted us to kick some pugs so they could join the raid. The issue isn't that they logged on after raid start, but purely about whether it is considered fair to kick a pug out in favour of a guild member.
Officers' Quarters: Ball and chain
Every Monday Scott Andrews contributes Officers' Quarters, a column about the ins and outs of guild leadership.With Ulduar proving to be more difficult than Naxx, raid leaders are focusing more and more on performance issues. Raids are finding out that they can't just carry their weakest players through this ancient Titan stronghold the way they could through Kel'Thuzad's floating magical loot pinata. One raid leader in particular has a performance issue with a bit of a twist: The problem player is the wife of one of his best raiders.I warn people that this is a long e-mail, but it is well written and the details are important to what follows. TLDR version is after the break!Hello, ScottI am an officer in my guild and a raid leader for a semi-casual raid (non-Heroic). I am facing a problem that seems perhaps not too uncommon for this type of environment, but it is one I do not know how to fix.One of the best raiders in our guild has ended up in my raid. I'm very lucky to have him as he is a great guy and fits well with our group, but unfortunately he came with a problem: his wife. Despite having no raiding experience, I agreed to let her join us in the raid. I was hesitant, but I figured that she would pick up things quickly, especially surrounded by skilled raiders in a relatively casual atmosphere.However, to say she is a horrible player is to put it nicely. At first, I was not worried because she was new, but as we enter the sixth month of the raid and she's seen absolutely zero improvement, I am now concerned to say the least. She has a perfect failure rate on any sort of raid encounter where you have to avoid or move out of something that will kill you. She has NEVER lived through either Heigan or Grobbulous and regularly dies in Kel'Thuzad and other fights requiring alertness. Most of the times she survives things is due to the strong healers in the raid, not her own actions [. . .]
