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Uber faces lawsuit for denying rides to woman with service animal
Uber is facing still more legal trouble over its accessibility issues. Texas resident D'Edra Steele has sued the ridesharing company for allegedly denying her 25 rides due to the service dog she needs for her cerebral palsy. Reportedly, drivers would either give excuses (such as a lack of blankets or dog allergies) or would even speed off the moment they saw Steele's companion animal. Steele also had to deal with "disparaging" remarks some of the times she did get rides.
Uber settlement protects travel with your guide dog
Uber has made some effort to accommodate passengers with special needs, but it certainly hasn't been perfect: in 2014, the National Federation of the Blind's California branch sued Uber for denying rides to poor-sighted passengers with guide dogs and other service animals. However, it might soon make amends. The ridesharing company has proposed a settlement in that lawsuit that would protect your ability to take service animals with you on trips. Drivers would get in-app pop-ups and emails reminding them of their duty to carry your companion, and there would be a formal policy that bans drivers if they're caught rejecting passengers with animal helpers.
