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T-Mobile tackles lousy customer service with 'Team of Experts'
It's no secret that a lot of carrier tech support is lousy. It's not just that you have to wade through menus -- it's that you're often pushed between support agents who only have the foggiest idea of your service history and are encouraged to get you off the phone quickly. T-Mobile thinks it can do better. It's launching a "Team of Experts" initiative that's meant to get you in touch with people who can actually deal with your problems instead of passing the buck.
