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Xbox One customers affected by hardware problems get a free game
Microsoft is compensating owners of defective Xbox Ones by providing them with a free downloadable game to play as they wait for a replacement console. The company told Polygon it's sending customers a download code for one of Dead Rising 3, Ryse: Son of Rome, Forza Motorsport 5, and Zoo Tycoon. "While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game," reads a Microsoft statement provided to Polygon. "We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios." The news follows confirmation from Microsoft that "a very small number of Xbox One customers" had procured consoles with broken disc drives. Microsoft is sending these customers replacement consoles, but since these defective consoles can still play games stored on their hard drives, users would be able to play downloadable games while they wait for their new systems to arrive.
Microsoft pulls offline USB updating instructions for Xbox One [Update: Microsoft responds]
Microsoft pulled its support page that instructed users how to update their Xbox One systems offline using a USB drive. We've included an image of the cached support page above, which is no longer available to view. The Xbox Support page instructed Xbox One owners with a two gigabyte USB stick to download one of two compressed update files to their computers, then unzip them to the root of the USB drive. The process then had owners holding the bind and eject buttons while turning their consoles on, releasing the two buttons once they hear two start-up tones. According to the now-unavailable support page, that last step told the Xbox One to search for an update from a USB drive, a procedure that isn't part of the system's initial booting process. We've contacted Microsoft for comment. Update: A Microsoft spokesperson tells Joystiq that "the site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update. Because of the complexity of this customer support process we've actually removed the page and we will work with customers directly to make sure they have a smooth experience."
Joystiq survey: Xbox 360 E74 errors on the rise since NXE [update]
var digg_url = 'http://www.joystiq.com/2009/03/19/joystiq-survey-xbox-360-e74-errors-on-the-rise-since-nxe/'; When we recently posted about the Xbox 360's E74 error and asked for your input, we weren't prepared for the staggering response we'd receive. Within a few hours, we had dozens of emails from readers like you who had experienced this particular hardware failure (typically caused, according to unofficial web reports, by a loose scaling chip). It was surprising to touch such a nerve, but what really knocked us for a loop was what we found when we started compiling the data sent to us.
