Tesla has appeared in a JD Power Initial Quality Study for the first time, and it doesn’t look good for the electric car maker — although the story is more complex than it sounds. JD Power ranked Tesla last out of 32 brands operating in the US, with 250 problems per 100 vehicles. The top brands, Dodge and Kia, had ‘just’ 136 problems. Tesla wasn’t officially participating in the study as it doesn’t grant permission to survey owners in 15 states where it’s required, but JD Power collected enough surveys (about 1,250) from other states to produce a score.
That’s not a sterling result, but the numbers don’t say everything. JD Power automotive president Doug Betts told CNBC that Tesla’s issues were mostly related to production-related issues like body panel gaps, paint flaws and squeaks. For contrast, nearly a quarter of all automakers’ problems stemmed from infotainment issues like touchscreens, phone connectivity and built-in navigation. Tesla vehicles may have more issues, then, but they’re less likely to be ones that affect the basic functionality of the car.