Microsoft addresses wireless 360 headset issues
In response to complaints, Microsoft's Xbox Accessories team has publicly invited Xbox 360 Wireless Headset users to contact customer support if they have experienced problems with their voice-chat product. Geez, thanks for the PSA.
It's curious that Microsoft would post this official invitation on its Gamerscore Blog, as it seems only to suggest that issues are more widespread than generally assumed. That is, as a consumer, if your headset is defective, the obvious reaction is to contact customer support, which (according to Microsoft) will replace or repair the unit. So why iterate that process on the blog?
We appreciate the effort, but this message only makes us wish we could pair our third-party wireless headsets with the console -- and avoid the branded option altogether.
